Amanda Souza
Rancho Cordova,CA
Summary
Seasoned Consumer Sales Representative with background in fostering client relationships, identifying consumer needs, and driving sales growth. Strengths include exceptional communication, persuasive negotiation skills, and comprehensive understanding of market trends to deliver effective sales strategies. Noteworthy impact includes consistently surpassing sales targets, enhancing customer satisfaction levels, and contributing to team performance objectives.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Consumer Sales Representative
Dr. Martens Airwair
Rancho Cordova
11.2021 - Current
- Assisted customers in selecting products and providing detailed product information.
- Managed inventory levels and ensured proper stock organization on the sales floor.
- Conducted product demonstrations to enhance customer engagement and brand awareness.
- Resolved customer inquiries and complaints with effective communication and problem-solving skills.
- Resolved customer complaints promptly and professionally.
- Provided customer service support over the phone, in person, or via email.
- Demonstrated product features to customers and answered questions.
- Advised customers on product selection, cost savings, delivery options, warranties, and financing terms.
Operations Support Manager
Barre3
Portland, Oregon
09.2019 - 11.2021
- Managed daily operations to ensure efficient studio performance.
- Coordinated training sessions for new staff members and ongoing employee development.
- Oversaw inventory management and supply chain processes for studio needs.
- Implemented scheduling systems to optimize class availability and instructor assignments.
- Developed operational policies to enhance customer service experience in studios.
- Managed the day-to-day operations of a team of staff members including scheduling, training, and mentoring.
Event Assistant
Rose Bean Events & Design
Portland, Oregon
09.2018 - 09.2019
- Assisted in planning and coordinating events for various clients.
- Managed vendor relationships and facilitated timely communication between parties.
- Organized event logistics, including venue selection and setup arrangements.
- Collaborated with design teams to create cohesive event themes and aesthetics.
- Maintained inventory of event supplies and ensured proper storage practices.
- Utilized scheduling tools to manage timelines and deadlines effectively.
- Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
- Created detailed timelines and checklists to ensure smooth operation of events.
Childcare Educator
Nike
Beaverton, Oregon
03.2016 - 10.2018
- Designed engaging activities for children's physical and cognitive development.
- Implemented safety protocols to ensure a secure environment for children.
- Collaborated with parents to discuss children's progress and needs.
- Monitored children's behavior, providing guidance and support as needed.
- Assisted in creating educational materials aligned with learning objectives.
- Trained new staff on childcare practices and company policies effectively.
- Evaluated children's developmental milestones through observation and assessment techniques.
- Assisted in developing and implementing daily routines such as snack time, outdoor playtime, nap time.
- Participated in team meetings to discuss progress of each child's development and plan future goals for them.
- Organized and implemented age appropriate activities to stimulate physical, emotional, social, intellectual development of the children.
Education
Bachelor of Arts - Human Development
Oregon State University
Corvallis, OR 09.2011 - 07.2016
Skills
- Product knowledge
- Inventory management
- Customer engagement
- Sales strategies
Timeline
Consumer Sales Representative
Dr. Martens Airwair
11.2021 - Current
Operations Support Manager
Barre3
09.2019 - 11.2021
Event Assistant
Rose Bean Events & Design
09.2018 - 09.2019
Childcare Educator
Nike
03.2016 - 10.2018
Bachelor of Arts - Human Development
Oregon State University
09.2011 - 07.2016