Amanda Melchi
San Jose,CA
Summary
Operations Manager with a background in logistics, facility launches, and process improvement across high-volume delivery sites. Reduced defect escape rates from 103 bps to below 50 bps, improved on-time delivery above 95.40%, and led cross-functional teams to close operational gaps and support site performance.
Overview
28
28
years of professional experience
Work History
Operations Manager, L6
Amazon Logistics
11.2018 - Current
- - Reduced DSF7's Premium Same-Day Delivery (PFS D) Defect Escape Rate (DEA) from 103 basis points (bps) to consistently below 50 bps, achieving a #1 ranking among comparable stations during Prime 2022 the second-highest volume station in the cohort.
- - Increased Flexed On-Time Delivery (OTD) from 90.23% to consistently above 95.40% week-over-week by identifying and closing gaps in standard work.
- - Identified and resolved operational bottlenecks, improving workflow efficiency and maximizing site-level revenue contribution.
- - Drove long-term planning initiatives aligned with company goals, coordinating cross-functional teams to foster knowledge sharing and continuous improvement.
- - Analyze departmental budgets to minimize expenses and optimize performance outcomes.
- - Launched DXC8, surpassing all benchmark scores for launch building in Q3 2020.
- - Diagnosed and repaired broken mechanisms at three delivery stations, enhancing process paths for senior leadership deployment.
- Coordinated three community events from inception to completion as the Point of Contact and community liaison for Amazon's NeighborGood Program.
Personal Trainer
Refinery
08.2014 - 06.2019
- - Developed customized training and nutrition plans to achieve individual client goals.
- - Conducted one-on-one sessions to enhance client performance through proper form, injury prevention, and accountability.
- - Established strong client relationships by fostering open communication and building rapport.
Sales Manager
GNC
03.2015 - 10.2016
- - Managed daily store operations, staffing, inventory control, and sales performance to enhance store effectiveness.
- - Interviewed, hired, and trained store staff while managing schedules within labor budgets to optimize team performance.
- - Controlled inventory and maintained shrink standards to safeguard company assets and maximize profitability.
- - Ensured compliance with store operations policies and merchandising standards, supporting brand integrity.
Public Relations (PR) Representative
Team Enterprises
08.2007 - 08.2014
- - Led promotional events and represented brand at high-visibility activations, enhancing brand visibility and engagement.
- - Cultivated relationships with vendors and account partners, enhancing collaboration and support for promotional initiatives.
- - Facilitated onboarding for new promotional staff, developing resources that improved team integration.
Hospital Corpsman Field Medical and Dental Specialty
United States Navy
02.1999 - 04.2015
- Coordinated fitness programs and executed physical readiness tests (PRT) to enhance combat readiness.
- - Supported Medical and Dental Officers across multiple duty stations, ensuring efficient operations.
- Earned three Navy Achievement Medals for exceptional service. (Honored with Navy Achievement Medals recognizing achievements and contributions.).
- Awarded Sailor of the Year for dedication and excellence. for outstanding performance and commitment in 2002. in 2002.
- Stations: Naval Air Weapons Station China Lake, CA | 3rd Dental Battalion, Okinawa, Japan | EMF-G Great Lakes, IL
Education
AA - Applied Science
Parkland College
Champaign, ILSkills
- Operations management
- Logistics optimization
- Budget management
- Process improvement
- Cross-functional leadership
- Root cause analysis
- Data analysis
- Operational excellence
- Inventory control
- Operational planning
- Stakeholder engagement
- Performance management
EDUCATION & CERTIFICATIONS
11yrs USN | Sailor of the Year 2002 | 3 Navy Achievement Medals
Timeline
Operations Manager, L6
Amazon Logistics
11.2018 - Current
Sales Manager
GNC
03.2015 - 10.2016
Personal Trainer
Refinery
08.2014 - 06.2019
Public Relations (PR) Representative
Team Enterprises
08.2007 - 08.2014
Hospital Corpsman Field Medical and Dental Specialty
United States Navy
02.1999 - 04.2015
AA - Applied Science
Parkland College