Amanda Mencke
Elyria,OH
Summary
Dynamic, results-driven professional eager to embrace new challenges and opportunities for growth. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills that foster collaboration and drive team success. Proven ability to work independently while rapidly acquiring new skills and knowledge. Committed to delivering high-quality results in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Team Lead II
Oatey SCS
Cleveland, OH
12.2014 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Identified opportunities for process improvements, implementing changes when required.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Maintained accurate records of employee attendance and task completion times.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Delegated daily tasks to team members to optimize group productivity.
- Rotated through series of different stations based on team needs.
- Documented production levels and materials used to keep management informed.
- Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
Caregiver
Private Care
Cleveland, OH
07.2010 - 05.2014
- Provided personalized care and support to clients, enhancing daily living activities and overall well-being.
- Assisted clients with mobility and transfers, ensuring safety and comfort throughout daily routines.
- Monitored clients' health conditions, documenting changes and communicating with healthcare professionals as needed.
- Developed individualized care plans in collaboration with families, focusing on clients' unique needs and preferences.
Retail Keyholder
Goodwill
Elyria, OH
11.2006 - 07.2010
- Supervised daily store operations, ensuring optimal staff performance and customer satisfaction.
- Managed cash handling processes, maintaining accuracy in transactions and financial reporting.
- Trained new employees on operational procedures and customer service standards to enhance team efficiency.
- Conducted inventory management, optimizing stock levels through regular audits and replenishment strategies.
- Implemented process improvements that streamlined workflow, enhancing service delivery for customers and staff alike.
- Developed strong relationships with customers by actively engaging in conversation about their needspreferences.
- Worked with store manager to create employee schedules.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
- Opened and closed store at proper times for reliable services.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
Education
Some College (No Degree) - Nursing
Lorain County Community College
Elyria, OHSome College (No Degree) - Surgical Technology
Cuyahoga Community College
Cleveland, OHHigh School Diploma -
Elyria High School
Elyria, OH06-2007
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Quality control
- Workplace safety
- Process improvement
- Operations management
- Workflow management
References
References available upon request.
Timeline
Team Lead II
Oatey SCS
12.2014 - Current
Caregiver
Private Care
07.2010 - 05.2014
Retail Keyholder
Goodwill
11.2006 - 07.2010
Some College (No Degree) - Surgical Technology
Cuyahoga Community College
High School Diploma -
Elyria High School
Some College (No Degree) - Nursing
Lorain County Community College