Kaitlyn Torres
Sunshine Communications
MIAMI,FL
1
Language
12
years of professional experience
Results-driven Team Lead with a strong focus on customer satisfaction and conflict resolution. Proven ability to enhance service quality and mentor employees effectively.
Work History
Team Lead II
12 Years 4 Months- Assisted in training new employees on customer service protocols and systems.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Managed patient inquiries and resolved issues efficiently, ensuring high levels of customer satisfaction.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Education
High School Diploma
Skills
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Team Lead II
Sunshine Communications
04.2014 - CurrentRead More
American Academy
High School Diploma
Read More