Amanda Merrigan
Shiloh,NJ
Summary
Experienced Customer Service Associate of 8 years with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Wawa Food Markets
02.2015 - Current
- Boosted profitability by analyzing sales data to identify popular menu items and adjust inventory accordingly.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Processed orders accurately and efficiently, ensuring timely delivery of products to customers.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
Professional Vocalist
Personal Business
05.2014 - Current
- Developed a diverse repertoire for various event types, ensuring versatility and adaptability in performance settings.
- Established strong relationships with venue managers and accompanists, resulting in consistent performance opportunities.
- Received recognition as a distinguished vocalist at regional music festivals, promoting the individual brand and expanding professional networks.
- Performed as part of an ensemble or as a soloist, showcasing flexibility in various musical settings and genres.
- Supported charitable organizations by performing at fundraising events, using talents to contribute positively to the community.
Graduate and Adult Enrollment Office Assistant
La Salle University
08.2017 - 03.2018
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for increased productivity to enroll transfer students.
- Expedited document processing with accurate data entry and timely filing.
- Increased student satisfaction by providing professional and courteous front desk support.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Maintained confidentiality while handling sensitive information related to student records or university matters.
Education
Associate of Applied Science - Funeral Service And Mortuary Science
Mercer County Community College
Trenton, NJ05.2025
Non-Matriculated Degree Program - Chemistry
Rowan College of South Jersey
Vineland, NJ05.2024
Bachelor of Science - Marketing
La Salle University
Philadelphia, PA12.2023
High School Diploma -
Cumberland Regional High School
Bridgeton, NJ06.2015
Skills
- Customer Support
- Team Collaboration
- SPSS & SAP Knowledge
- Teamwork and Collaboration
- Relationship Building
- Problem Resolution
- Inventory Control
- Effective Communication
Affiliations
- CCD Teacher in Bridgeton, NJ 2013-2018
Languages
French
Elementary
References
- Dr. Patrick Coyle, Professor of Business studies & Chair of Leadership, La Salle University (609) 221-1676, coyle@lasalle.edu
- Lauren Ogren, Municipal Judge of South Jersey (609) 364-5731
- Bianca Nitz, General Manager, Wawa Food Markets (856) 889-2491
- Dr. Gladwyn Baptist, Cardiologist, Inspira Medical Center (609) 805-2558
Timeline
Graduate and Adult Enrollment Office Assistant
La Salle University
08.2017 - 03.2018
Customer Service Associate
Wawa Food Markets
02.2015 - Current
Professional Vocalist
Personal Business
05.2014 - Current
Associate of Applied Science - Funeral Service And Mortuary Science
Mercer County Community College
Non-Matriculated Degree Program - Chemistry
Rowan College of South Jersey
Bachelor of Science - Marketing
La Salle University
High School Diploma -
Cumberland Regional High School
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