Amanda Mess
Maplewood,MN
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
12
12
years of professional experience
Work History
Training Team Lead
Renewal By Anderson
09.2020 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
Shift Lead Manager
Aldi
03.2015 - 08.2017
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Kept employees operating productively and working on task to meet business and customer needs.
Store Manager
Dollar Tree
06.2012 - 02.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
GED -
Harmony Adult Education
Maplewood, MN2010
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Production Monitoring
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Staff Training
- Cash Handling
- Overseeing Daily Activities
- Documentation And Reporting
Timeline
Training Team Lead
Renewal By Anderson
09.2020 - Current
Shift Lead Manager
Aldi
03.2015 - 08.2017
Store Manager
Dollar Tree
06.2012 - 02.2015
GED -
Harmony Adult Education