Amanda Miller
Chatham,IL
Summary
Highly motivated and committed Certified Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
16
16
years of professional experience
Work History
Certified Medical Assistant
Springfield Clinic
03.2012 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Document vital signs and health history for patients in clinic.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Prepared and administered medications to alleviate patient symptoms.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Hostess/Server
Applebees
03.2007 - 05.2012
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Customer Service Supervisor
Best Buy
10.2009 - 10.2011
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
No Degree - Criminal Justice
Lincoln Land Community College
Springfield, IL05.2025
Certified Medical Assistant - Nursing
Midwest Technical Institute
Springfield, IL01.2012
Skills
- Telephonic Triage
- HIPAA Compliance
- Diagnostic Evaluation
- Floor Assignments
- Medication Side Effect Knowledge
- Medical Billing and Coding
- Vitals Collection and Documentation
- Patient Health Information Access
- Sterilize Instruments
- Injection Administration
- Medical Supply Monitoring
- Electronic Health Records
- Lab Specimens and Collections
Timeline
Certified Medical Assistant
Springfield Clinic
03.2012 - Current
Customer Service Supervisor
Best Buy
10.2009 - 10.2011
Hostess/Server
Applebees
03.2007 - 05.2012
No Degree - Criminal Justice
Lincoln Land Community College
Certified Medical Assistant - Nursing
Midwest Technical Institute