Heidi Johnson

• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Collected and documented patient medical information such as blood pressure and weight.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
• Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
• Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
• Called and faxed pharmacies to submit prescriptions and refills.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.

• Sanitized, restocked and organized exam rooms and medical equipment.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Called and faxed pharmacies to submit prescriptions and refills.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.

Answered phones, scheduled appointments, checked patient in, checked patient out. Assisted patient to exam room. Patient vital signs, Injections, assisted physician when needed and prior authorizations. Scheduled any testing or referrals for patient.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Stayed up-to-date on menu changes to help customers make food choices.
• Inspected dishes and utensils for cleanliness.

Assisted Dr's with patient care in Urology setting. Assisting Dr's and patients with Urology procedures such a cystoscopy, vasectomy, refrigeration biopsies, catheter care and changes. Preparing rooms with instruments and cleaning tools with an autoclave. Charting of tasks, triage calls and scheduling surgeries. Collecting urine samples and infections with testing strips as well as under a microscope.

I was the office manager for the Occupational Health Program. My duties included answering phones, scheduling appointments, vital signs, collecting payments, drug screens, breathalyzer testing. Assisting with work physicals as well as CDL physicals. I also scheduled and followed up with worker compensation patients and assisted in assigning medical equipment to the patient. I filled out workers comp forms as well as billing and coding for them.