Proven customer support specialist at Farm Bureau Insurance Of Michigan, adept in Guidewire and Salesforce, with a flair for elevating customer satisfaction. Excelled in mentoring peers, enhancing service quality, and streamlining processes. Demonstrates exceptional problem-solving and interpersonal skills, contributing to a positive and efficient work environment. Professional support specialist equipped to meet and exceed client expectations. Known for strong collaboration skills, adaptability, and delivering reliable results in dynamic environments. Expertise in problem-solving, communication, and customer service. Aptitude for managing multiple tasks efficiently and maintaining positive client experience.