Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Miller

Perrinton

Summary

Proven customer support specialist at Farm Bureau Insurance Of Michigan, adept in Guidewire and Salesforce, with a flair for elevating customer satisfaction. Excelled in mentoring peers, enhancing service quality, and streamlining processes. Demonstrates exceptional problem-solving and interpersonal skills, contributing to a positive and efficient work environment. Professional support specialist equipped to meet and exceed client expectations. Known for strong collaboration skills, adaptability, and delivering reliable results in dynamic environments. Expertise in problem-solving, communication, and customer service. Aptitude for managing multiple tasks efficiently and maintaining positive client experience.

Overview

4
4
years of professional experience

Work History

LIVECHAT CUST SUPPORT REP

Farm Bureau Insurance Of Michigan
10.2022 - Current
  • Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
  • Side by Side train new support representatives, ensuring a consistent level of service quality across the team.
  • Contributed to building a positive work environment by maintaining strong relationships with coworkers.
  • Proficient in Legacy, Guidewire, and Salesforce systems
  • Newly trained in GLAIC.
  • Monitor the Legacy and now GLAIC Customer Service Work Unit

ASSOC P/C CUST SRV SPECIALIST

Farm Bureau Insurance Of Michigan
01.2021 - 10.2022
  • Followed all company policies and procedures to deliver quality work.
  • Answered billing escalation calls for Guidewire
  • Answered phone calls to assist both internal and external customers with their inquiries

HOME OFFICE TEMPORARY POOL

Farm Bureau Insurance Of Michigan
07.2020 - 01.2021
  • Answered phone calls to assist both external and internal customers assisting in processing payments
  • Monitored Guidewire activates such as pay plan and pay method change requests.
  • Monitored Guidewire disbursement tasks lists

Education

P/C Resident Producer License -

Insurance Trainers And Educators Association of Mi
11.2022

Skills

  • Customer Satisfaction
  • Remote Support
  • Guidewire
  • Legacy
  • GlAIC
  • Salesforce
  • Microsoft Office
  • Problem-Solving
  • Customer service understanding
  • Documentation skills
  • Side By Side Training

Timeline

LIVECHAT CUST SUPPORT REP

Farm Bureau Insurance Of Michigan
10.2022 - Current

ASSOC P/C CUST SRV SPECIALIST

Farm Bureau Insurance Of Michigan
01.2021 - 10.2022

HOME OFFICE TEMPORARY POOL

Farm Bureau Insurance Of Michigan
07.2020 - 01.2021

P/C Resident Producer License -

Insurance Trainers And Educators Association of Mi
Amanda Miller