Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Patricia Brown

Clinton Township

Summary

Dynamic Customer Service and Licensed Insurance Agent with Farm Bureau Insurance of Michigan, adept at enhancing client satisfaction through effective communication and problem-solving. Proven expertise in agency management and billing assistance, consistently resolving inquiries to improve service quality and foster strong client relationships. Committed to delivering exceptional results in a fast-paced environment.

Overview

20
20
years of professional experience

Work History

Customer Service/Licensed Insurance Agent

Farm Bureau Insurance Of Michigan
Mount Clemens
07.2018 - Current
  • Assisted clients in selecting appropriate insurance policies and coverage options.
  • Educated customers about policy benefits and claims processes effectively.
  • Utilized agency management systems to track policy renewals and updates accurately.
  • Resolved customer inquiries and issues promptly to enhance overall service experience.
  • Provided assistance with billing inquiries, payment processing, and customer service issues.

Customer Service Representative

Henry Ford Health System Riverside Osteopathic Hospital
Sterling Heights
02.2005 - 05.2018
  • Facilitated appointment scheduling and inquiry management for patients.
  • Resolved customer complaints promptly, employing empathetic problem-solving techniques.
  • Delivered exceptional customer service, addressing issues with knowledgeable support.
  • Promoted customer satisfaction by effectively resolving problems through friendly interactions.

Education

High School Diploma -

Adlai Stevenson High School
Sterling Heights, MI
05-1983

Some College (No Degree) - Accounting and Finance

Macomb Community College
Warren, MI

Skills

  • Billing assistance
  • Agency management
  • Customer relationship management
  • Problem solving
  • Attention to detail
  • Effective communication
  • Conflict resolution
  • Client relationship management

Affiliations

  • Enjoy outdoor activities such as Golf, Camping, Picnics and Family

Timeline

Customer Service/Licensed Insurance Agent

Farm Bureau Insurance Of Michigan
07.2018 - Current

Customer Service Representative

Henry Ford Health System Riverside Osteopathic Hospital
02.2005 - 05.2018

High School Diploma -

Adlai Stevenson High School

Some College (No Degree) - Accounting and Finance

Macomb Community College

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