Julisa Villalobos
Lacey
Summary
Proficient in managing customer inquiries and providing effective solutions. Strong background in billing assistance and operational support, ensuring accurate documentation and adherence to guidelines. Ready to leverage skills to drive customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
GEICO, Government Employees Insurance
Virginia Beach
03.2024 - 07.2024
- Assisted customers in selecting appropriate insurance policies and coverage options.
- Explained policy details, terms, and conditions to clients clearly and effectively.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Assisted customers with inquiries and resolved issues promptly.
- Documented call interactions accurately in customer relationship management system.
Overnight Stocker
Walmart
Virginia Beach
08.2023 - 12.2023
- Stocked shelves with merchandise according to company layout guidelines.
- Operated equipment such as pallet jacks for moving heavy items safely.
- Organized shelves, racks and bins to ensure product availability.
Operations Specialist
RJ4 LLC
Roanoke
08.2022 - 07.2023
- Maintained accurate records of operational activities and documentation processes.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Assisted customers with inquiries and resolved issues promptly.
- Handled high call volumes while maintaining a positive attitude and professionalism.
Retail Sales Associate
Designer Shoe Warehouse
Roanoke
06.2022 - 09.2022
- Assisted customers with product selection and inquiries throughout the store.
- Processed transactions quickly and accurately at the point of sale.
- Handled inventory management, including restocking shelves and tracking stock levels.
Retail Sales Associate
FYE
Roanoke
11.2020 - 03.2021
- Assisted customers with product selection and inquiries throughout the store.
- Maintained organized and attractive merchandise displays to enhance customer experience.
- Processed transactions quickly and accurately at the point of sale.
Education
High School Diploma -
William Fleming High School
Roanoke, VA06-2021
Some College (No Degree) - Social Sciences
Tidewater Community College
Norfolk, VASkills
- Billing assistance
- Customer inquiries
- Effective communication
- Problem solving
- Time management
- Goal oriented approach
- Cold calling
- Customer service
Certification
- Insurance producer License issued in April of 2024
Timeline
Licensed Insurance Agent
GEICO, Government Employees Insurance
03.2024 - 07.2024
Overnight Stocker
Walmart
08.2023 - 12.2023
Operations Specialist
RJ4 LLC
08.2022 - 07.2023
Retail Sales Associate
Designer Shoe Warehouse
06.2022 - 09.2022
Retail Sales Associate
FYE
11.2020 - 03.2021
High School Diploma -
William Fleming High School
Some College (No Degree) - Social Sciences
Tidewater Community College
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