Christine Sasser
Byron,GA
Summary
Diligent and driven agent with extensive 26.5 years experience in insurance industry. Proven success in building strong client relationships and providing tailored insurance solutions. Demonstrated proficiency in risk assessment and policy management.
Overview
28
28
years of professional experience
Work History
Licensed Insurance Agent
Progressive
Byron, GA
12.2024 - Current
- Developed comprehensive insurance plans tailored to client needs and risk profiles.
- Conducted thorough policy reviews ensuring compliance with state regulations and company standards.
- Provided expert guidance on coverage options, enhancing customer understanding and satisfaction.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Generated quotes and proposals for clients to match individual needs.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Established credibility and trust with clients through transparent communication about policy options, costs, and benefits.
- Developed sales strategies to increase sales of insurance policies.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Sold auto, renter's, boat, and other various insurance products to individuals using comprehensive selling techniques.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Customized insurance solutions to meet unique needs of each client, ensuring maximum coverage and satisfaction.
Licensed Insurance Agent
GEICO
Macon, GA
08.1999 - 10.2022
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Upsold products to policyholders and potential new clients.
- Pursued continued professional development through insurance workshops, course and webinars.
- Responded to customer inquiries and problems to promote great service.
- Analyzed customer needs and provided best options, upselling products and services.
- Researched insurance plans to find good options for clients' needs.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
Server/Expeditor/Hostess
IHOP
Warner Robins, GA
04.1998 - 10.1998
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Vocational Certificates -
Central Georgia Technical College
Macon, GA12-2018
High School Diploma -
Houston County High School
Warner Robins, GA06-1999
Skills
- Team Training and Development
- Premium Calculations
- Document Control
- Insurance Customization
- Critical Thinking
- Policyholder Communication
- Form Completion and Submission
- Policy Feature Explanations
- Policy Changes
- Service-Oriented
- Time Management
- Policy Renewals
- Binder Coverage
- Verbal and Written Communication
- Insurance Coverage Verification
- Policy Adjustment Knowledge
- Client Retention
- Relationship Building
- Customer Billing
- Billing Inquiries
- Customer Complaint Resolution
- Call Center Customer Service
- Billing Procedures
- Property and Casualty Insurance Sales
- Licensing Requirements
- Customer Account Review
- New Agent Training
- Insurance Practices
- Customer Engagement
- Credit and Debt Card Processing
- Program Promotion
- Operations Management
- Quotes and Sales
- Risk Mitigation
- Insurance Coverage Review
- Upselling
- Client Needs Analysis
- Update Records
- Client Account Management
- Increasing Savings
- Asset Protection
- Team Training
- Quality Assurance Requirements
- Customer Service and Assistance
- Underwriting and Adjustments
- Oral and Writing Communication
- Premium Collection
- Insurance Industry Knowledge
- Agent Support
Timeline
Licensed Insurance Agent
Progressive
12.2024 - Current
Licensed Insurance Agent
GEICO
08.1999 - 10.2022
Server/Expeditor/Hostess
IHOP
04.1998 - 10.1998
Vocational Certificates -
Central Georgia Technical College
High School Diploma -
Houston County High School