TASHA FREEMAN
Ingleside
Summary
Dedicated professional seeking a role in a family-oriented organization that values work-life balance. Committed to delivering exceptional results while fostering loyalty and collaboration. Aiming for a position that provides professional challenges and opportunities to apply academic skills beyond food service.
Overview
14
14
years of professional experience
Work History
Licensed Insurance Agent
American Income Life
03.2024 - Current
- Educated clients on various insurance products and coverage options.
- Conducted policy reviews to ensure client needs were met effectively.
- Conducted customer needs assessments to tailor coverage levels and options for clients.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Presented insurance solutions to potential clients in engaging meetings.
- Initiated contact with potential clients through cold calling and networking activities.
- Developed and maintained strong relationships with clients through regular follow-ups.
- Secured repeat business and referrals by delivering personalized service and building client trust.
- Engaged customers by clearly explaining document details, enhancing understanding and service satisfaction.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Maintained accurate records of client information including contact details and policy changes.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Upsold products to policyholders and potential new clients.
- Collaborated with team members to streamline the insurance application process.
- Trained new agents on company policies and best practices in client service.
- Provided guidance and support to less experienced agents during the onboarding process.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Customer Service Representative
Omaha Steaks
11.2025 - 12.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Managed customer inquiries via phone, email, and live chat to provide timely assistance.
- Resolved customer issues with knowledgeable and friendly service to promote high satisfaction.
- Educated customers on product features and benefits for informed decisions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers in selecting products and placing orders.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Collaborated with team members to streamline service delivery and improve overall efficiency.
- Provided feedback on common customer concerns to improve service quality.
- Resolved product issues by coordinating with shipping and fulfillment teams.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
BARTENDER
ARANSAS PASS MOOSE LODGE
08.2021 - 01.2023
- Preparing alcoholic and non-alcoholic beverages for patrons
- Customer service
- Customer interaction
- Cash handling
- Processing payments
- Processed employee payroll accurately
- Counted incoming inventory to ensure accurate stock levels
- Cut and prepare fruit
- Maintained cleanliness of dishware to support efficient bar operations
- Cleaned social quarters and restrooms to maintain a welcoming environment
- Weekly paperwork
PROVIDER
AMERICAN MEDICAL HOME HEALTH CARE
02.2021 - 05.2022
- Provided personal care to enhance client's comfort and well-being
- Assisted client in daily tasks to promote independence and quality of life
- Teaching client self-care skills
- Prepared nutritious meals for clients
- Selected and purchased groceries for client meals
- Performed housekeeping tasks to maintain a safe and clean living environment
- Reporting to nurses about patients' health status
PROVIDER
COASTAL HOME HEALTH CARE
03.2019 - 02.2021
- Communicated patients' health status to nurses for coordinated care
- Delivered personal care to enhance client's well-being
- Supported client in daily tasks to promote independence
- Teaching client self-care skills
- Prepared nutritious meals for client
- Shopped for groceries based on client’s preferences
- Performed housekeeping in client’s home
ASSISTANT MANGER
FUDDRUCKERS
11.2015 - 09.2018
- Supervised employees to ensure efficient operations and high service standards
- Managed workflow
- Minimized labor costs through effective scheduling and resource allocation
- Employee Training
- Providing customer support
- Cash Handling
- Food and Supply Orders
- Nightly and Weekly Inventory
- Coordinated supply deliveries to optimize inventory management
- Executed cleaning procedures to uphold cleanliness standards
MANGER
LIL JOE'S BBQ
06.2014 - 06.2015
- Oversaw daily activities of team members to enhance operational efficiency
- Coordinated timely deliveries to improve customer satisfaction
- Conducted training sessions to develop employee skills and knowledge
- Handled cash and maintained accurate financial records
- Provided assistance to customers in resolving inquiries and issues
- Maintained cleanliness of work areas to meet health standards
- Prepared meals according to standard recipes and safety guidelines
- Prepared and served drinks in a busy bar setting to satisfy patrons
ASSISTANT MANGER
K-BOB'S STEAKHOUSE
04.2012 - 06.2014
- Supervised team to ensure efficient operations and maintain high service standards
- Coordinated timely deliveries, enhancing customer satisfaction and ensuring product availability
- Managed workflow
- Conducted employee training to improve skills and support team development
- Cash Handling
- Providing customer support
- Nightly Inventory
- Minimize labor cost
- Maintained cleanliness of kitchen and dining areas
- Prepared meals according to company recipes and standards
Education
ASSOCIATE OF ARTS -
UNIVERSITY OF PHOENIX
03.2022
CERTIFIED MEDICAL ASSISTANT -
STVT
03.2012
Skills
- New agent training
- Agent training
- Cold calling
- Customer follow-up
- Customer Service
- Time management
- Data entry
- Microsoft Office Suite
- Scheduling and time management
- Supervising
- Training
- Team development
- Problem solving
- Multi-tasking
- Effective communication
- People skills
- Team player
- Ambitious
- Organized
- Positive attitude
- Creative
- Catering
- Marketing
- Home health providing
- POS
- Client engagement
- Policy updates
- Five9 Phone
Timeline
Customer Service Representative
Omaha Steaks
11.2025 - 12.2025
Licensed Insurance Agent
American Income Life
03.2024 - Current
BARTENDER
ARANSAS PASS MOOSE LODGE
08.2021 - 01.2023
PROVIDER
AMERICAN MEDICAL HOME HEALTH CARE
02.2021 - 05.2022
PROVIDER
COASTAL HOME HEALTH CARE
03.2019 - 02.2021
ASSISTANT MANGER
FUDDRUCKERS
11.2015 - 09.2018
MANGER
LIL JOE'S BBQ
06.2014 - 06.2015
ASSISTANT MANGER
K-BOB'S STEAKHOUSE
04.2012 - 06.2014
ASSOCIATE OF ARTS -
UNIVERSITY OF PHOENIX
CERTIFIED MEDICAL ASSISTANT -
STVT