Amanda Miller
Perrysburg
Summary
While evaluating my current position with Lowe's, I have been able to reflect on my performance both professionally and personally within the organization.
There have been many large milestones and accomplishments that I have completed over the last almost three years of my employment. I took a department that was underperforming and turned it into one that was recognized several times based on performance and losses.
-Being recognized by the Regional Vice President for outstanding standards in regards to my department.
-Receiving letters from the CEO recognizing my efforts in my department by going above and beyond for Lowe's sponsored events (i.e - raised garden bed workshop, Father's Day event)
- Continuously being aware of credits and losses within my department, resulting in being the store with the lowest amount of loss throughout the entire district by a very substantial margin.
- Repeatedly increasing sales YOY in the Nursery department. Last two years resulting in second highest grossing department in the store.
From a personal aspect of reflection, I am able to perform tasks to further my department with, minimal direction needed from upper management. Ensuring that my department meets or exceeds the needs of the business by addressing issues, thinking logically of a solution and creating a game plan to rectify it, if not better the situation.
I take enormous amounts of pride with my department and the contributions that I have implemented within that have had an effect not only on a district level but as an overall contribution to the organization. Whether that be in regards to my active work in reducing losses, identifying and fixing safety issues or increasing YOY sales.
Overview
21
21
years of professional experience
Work History
Department Supervisor
Lowe's
04.2022 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled cash register, returns, and refunds.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Oversaw daily operational performance of Type team.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
Store Manager
ALDI
01.2009 - Current
- Obtain and maintain the largest sales growth in the Toledo market for 3 years
- Supervise the day-to-day operations and performance of the team to provide the highest level of customer service for the customer
- Communicate and model the core values of the organization, to create a sense of teamwork among employees
- Handle customer concerns and ensure an appropriate resolution
- Ensure proper store signage is maintained at all times, as well as the quality and freshness of ALDI products
- Assist in the hiring of store personnel by reviewing resumes and employment applications, as well as interviewing candidates
- Conduct and execute hiring events
- Prepare, manage, and revise weekly schedules to ensure appropriate store staffing levels
- Establish and communicate job responsibilities and performance expectations to direct reports to ensure mutual understanding and desired results
- Conduct store meetings
- Identify training and development opportunities that will assist direct reports in achieving enhanced performance
- Conduct annual performance evaluations, recommending store personnel for advancement and termination as appropriate
- Terminating employees
- Achieve store payroll and total loss budgets
- Manage cash audits in conjunction with my direct leader according to company guidelines
- Monitor the competitive environment within the community and makes recommendations to my direct leader regarding adjustments necessary to maintain a competitive position
- Provide a safe environment for employees, customers, and vendors by identifying and rectifying hazards, ensuring proper ergonomics, and maintaining store equipment in proper working order
- Oversee product merchandising and maintains proper stock levels through appropriate product ordering
- Conduct store inventory counts and reconciliations according to company guidelines
- Comply with all established company policies and procedures while upholding the security and confidentiality of documents and data
Pet Care Manager
PetSmart
03.2004 - 09.2008
- Ensure the health and safety of the live pets in stores-including fish, reptiles, birds and small animals
- Cleaning tanks, feeding animals and assisting customers with the information they need to provide a lifetime of care
- Supervise the day-to-day operations and performance of the team to provide the highest level of customer service for the customer
- Oversee product merchandising and maintains proper stock levels through appropriate product ordering
- Prepare, manage, and revise weekly schedules to ensure appropriate store staffing levels
- Genuine compassion, superb customer service skills and relentless love for pets
Education
High school diploma - General Studies
Anthony Wayne High School
Whitehouse, OH06.2003
Skills
- Interviewing
- Loss Prevention
- Merchandising
- Planograms
- Profit & Loss
- Recruiting
- Retail Management
- Store Management Experience
- Payroll
- Management
- Supervising Experience
- Retail Sales
Assessments
- Supervisory skills: Motivating & assessing employees, Expert, 07/01/21
- Management & leadership skills: Planning & execution, Familiar, 07/01/21
- Verbal communication, Familiar, 07/01/21
- Retail customer service, Expert, 07/01/21
- Customer focus & orientation, Highly Proficient, 07/01/21
- Cashier skills, Highly Proficient, 07/01/21
Timeline
Department Supervisor
Lowe's
04.2022 - Current
Store Manager
ALDI
01.2009 - Current
Pet Care Manager
PetSmart
03.2004 - 09.2008
High school diploma - General Studies
Anthony Wayne High School
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