Amanda Miller
Ventum Racing
Heber City,UT
18
years of professional experience
Strategic Customer Experience Coordinator with over 10 years of leadership in high-volume retail and service environments. Expertise in driving revenue growth, enhancing customer relationships, and optimizing inventory processes. Skilled in analyzing market trends, forecasting demand, and crafting innovative sales strategies to support sustainable business growth.
Work History
Customer Experience Coordinator
4 Months- Acted as the primary point of contact for customers, delivering personalized support throughout the bicycle purchasing and ownership experience.
- Managed customer inquiries via phone, email, chat, and social media, consistently maintaining high customer satisfaction levels.
- Coordinated warranty claims, service requests, and product issue resolution, enhancing customer satisfaction through effective communication with internal departments.
- Assisted customers with bike specifications, sizing, and component selection, fostering informed purchasing decisions and improving overall customer experience.
- Collaborated with sales, operations, and fulfillment teams to ensure accurate order processing and timely delivery.
- Facilitated customer retention by proactively addressing concerns and resolving issues, strengthening customer loyalty.
Sales Manager
2 Years 1 Month- Increased monthly sales revenue by delivering exceptional customer experiences and personalized product recommendations.
- Built and maintained strong client relationships, resulting in repeat business and positive referrals.
- Streamlined inventory tracking to minimize out-of-stock issues and enhance product availability.
- Trained and mentored sales team members to achieve and surpass performance targets.
General Manager/Inventory Manager
7 Years 10 Months- Implemented inventory management systems, reducing overstock and enhancing inventory turnover rates.
- Analyzed sales data and market trends to identify growth opportunities, resulting in expanded product offerings.
- Analyzed sales data and market trends to identify growth opportunities, leading to expanded product offerings.
- Increased customer retention through targeted relationship-building strategies, fostering long-term client loyalty.
- Monitored competitor activities to adapt sales and marketing strategies effectively.
Professional Cyclist
8 Years 1 Month- Represented sponsors at events and in media, enhancing brand visibility and engagement.
- Negotiated sponsorship agreements, securing vital funding for competitive seasons and ensuring financial stability for team performance.
- Trained and competed at highest level, leveraging discipline and performance analysis to meet and exceed team and personal goals.
Education
Associate of Arts
Timeline
Customer Experience Coordinator
Ventum Racing
04.2026 - CurrentRead More
Sales Manager
Go Ride Bicycles
03.2024 - 04.2026Read More
General Manager/Inventory Manager
Pro Velo Bicycles
02.2017 - 12.2024Read More
Professional Cyclist
Self
01.2009 - 02.2017Read More
Southeastern Community College
Associate of Arts
Read More