Makayla White
Summary
Professional college graduate with extensive experience in customer service and sales coordination. Proficient in appointment scheduling and database management, enhancing client satisfaction and operational efficiency. Expertise in CRM software utilized to drive impactful results. Proven track record in developing successful business promotions and events that attract new customers and boost sales growth.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Customer Experience Coordinator
Veterinary Emergency Group
Brooklyn
05.2025 - Current
- Assisted in managing client inquiries and appointment scheduling efficiently.
- Maintained accurate records in the customer database for seamless access.
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Guest Service Agent/Sales Coordinator
Hilton
New York
05.2023 - 05.2025
- PEP/ONQ trained
- Greeted guests and ensured a welcoming atmosphere at the front desk.
- Managed check-in and check-out processes efficiently for all guests.
- Organized and maintained sales-related documentation and databases.
- Facilitated communication between clients and internal teams for project updates.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
Customer Experience Supervisor
Edge NYC
New York
09.2022 - 05.2023
- Collaborated with team members to enhance service quality.
- Trained new associates on company policies and procedures.
- Utilized CRM software to track customer interactions promptly.
- Processed ticket sales using point-of-sale systems efficiently.
- Managed cash register operations during peak hours effectively.
- Supervised customer service team to enhance service quality and efficiency.
- Collaborated with management to align customer service goals with company objectives.
Marketing Intern
Stonebridge Companies/Edge NYC
New York
02.2022 - 02.2023
- Assisted in developing marketing materials for product launches and campaigns.
- Collaborated with team members on social media content creation and scheduling.
- Managed email marketing campaigns using CRM tools to reach target audiences.
- Developed content and promotional materials for various campaigns.
Education
Associate of Arts - Hospitality
CUNY Borough Of Manhattan Community College
New York, NY06-2021
Bachelor of Arts - Digital Communications And Media
CUNY School of Professional Studies
New York, NY05-2023
Skills
- Customer relationship management
- CRM reporting
- Appointment scheduling
- Issue resolution
- Data management
- Time management
- Attention to detail
- Email marketing
- Social media management
- Sales coordination
- CRM software
- Administrative support
Certification
Esthetician License
Timeline
Customer Experience Coordinator
Veterinary Emergency Group
05.2025 - Current
Guest Service Agent/Sales Coordinator
Hilton
05.2023 - 05.2025
Customer Experience Supervisor
Edge NYC
09.2022 - 05.2023
Marketing Intern
Stonebridge Companies/Edge NYC
02.2022 - 02.2023
Associate of Arts - Hospitality
CUNY Borough Of Manhattan Community College
Bachelor of Arts - Digital Communications And Media
CUNY School of Professional Studies