Jamison Husting
Woodbury,MN
Summary
Results-driven adept at meeting customer needs by applying business knowledge, logistics understanding and persuasive communication skills. History of leading customer service team members to enhance customer satisfaction, reduce issues, and grow sales. Looking for a permanent position with room for advancement and the opportunity to contribute to business success.
Dedicated professional with many years of experience. Proficient in customer relationship management, team leadership, and data analysis. First-rate customer service leader and complex problem-solver.
Resourceful Customer Experience Coordinator known for high productivity and efficient task completion. Specialize in customer relationship management, conflict resolution, and process improvement to enhance overall customer satisfaction. Excel in communication, empathy, and problem-solving, leveraging these soft skills to navigate complex customer interactions effectively. Committed to delivering exceptional service experiences in every interaction.
Overview
5
5
years of post-secondary education
30
30
years of professional experience
Work History
Customer Experience Coordinator
Tjmaxx
Woodbury, MN
08.2023 - Current
- Facilitated customer inquiries and resolved issues to enhance satisfaction.
- Coordinated team schedules and ensured adequate staffing during peak hours.
- Assisted in training new employees on customer service protocols and procedures.
- Implemented feedback systems to gather insights from customers for improvement.
- Monitored store environment to maintain cleanliness and organization standards.
- Collaborated with management to develop promotional displays and marketing materials.
- Engaged with customers to provide personalized shopping experiences and recommendations.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities to improve the customer experience process.
- Conducted regular training sessions for employees on best practices for providing excellent customer service.
- Assisted customers with returning items and understanding applicable policies.
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
Assistant Manager
Dollar Tree
Burnsville, Minnesota
02.2020 - 08.2023
- Managed daily store operations and maintained inventory accuracy.
- Trained new staff on company policies and customer service standards.
- Oversaw visual merchandising to enhance product presentation and store appeal.
- Assisted in developing promotional strategies for seasonal sales events.
- Resolved customer complaints swiftly to maintain satisfaction levels.
- Monitored sales trends to support inventory management decisions.
- Implemented loss prevention measures to safeguard store assets.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
Numerous supervisory roles last was project manage
Xcel Energy
Roseville, Minnesota
03.1996 - 07.2013
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor of Science - Business Management
Rasmussen College
Lake Elmo, MN 02.2010 - 10.2013
Associate of Science - Call Center Manager
Rasmussen College
Lake Elmo, MN 02.2010 - 02.2011
Skills
- Customer service
- Employee training
- Inventory management
- Visual merchandising
- Customer relationship management
- Conflict resolution
- Time management
- Team collaboration
- Problem solving
- Effective communication
- Organized workflow
- Strategic planning
- Solutions management
- Opening and closing procedures
- Training and coaching
- Patience and composure
- Cross-functional coordination
- Logistics management
- Policy improvement
- POS systems and ordering platforms
- Professionalism
- Analytical thinking
- Teamwork
- Self motivation
- Data entry accuracy
- Employee coaching
- Decision-making
- Adaptability
- Emotional intelligence
- Problem resolution
- Problem-solving abilities
- Calm under pressure
- Time management abilities
Timeline
Customer Experience Coordinator
Tjmaxx
08.2023 - Current
Assistant Manager
Dollar Tree
02.2020 - 08.2023
Bachelor of Science - Business Management
Rasmussen College
02.2010 - 10.2013
Associate of Science - Call Center Manager
Rasmussen College
02.2010 - 02.2011
Numerous supervisory roles last was project manage
Xcel Energy
03.1996 - 07.2013