Kennesha James

• Supported sales team by managing and coordinating all administrative tasks, including scheduling
appointments, preparing sales materials, and maintaining customer databases
• Assisted in the development of sales strategies and tactics to achieve company targets and increase
revenue
• Maintained accurate records of sales data, including customer information, orders, and invoices
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and
addressing customer concerns
• Provided regular updates to the sales team on market trends, competitor activities, and customer
feedback
• Managed customer complaints or escalations by investigating issues and providing satisfactory
resolutions
• Organized product demonstrations or presentations for potential clients to showcase key features/
benefits
• Created and maintained schedules for a team of 20+ employees, ensuring optimal coverage and
efficient use of resources

• Efficiently selected and prepared customer orders for shipment, ensuring accuracy and timeliness
• Utilized RF scanners to locate and pick products from designated storage areas
• Maintained a high level of productivity by meeting daily order quotas
• Performed quality checks on picked items to verify correct quantity, condition, and expiration dates
• Trained new employees on order selection procedures, safety guidelines, and company policies
• Participated in ongoing training programs to enhance skills in areas such as safety protocols and product
knowledge
• Maintained knowledge of product inventory, including item locations, stock levels, and special handling
requirements

• Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to
planograms
• Maintained accurate inventory records by conducting regular stock counts and reconciling
discrepancies

• Participated in regular meetings with management to discuss inventory levels, trends, and potential
issues
• Collaborated with sales associates to identify fast-selling items for prioritized restocking during peak
hours
• Trained new team members on proper stocking procedures, safety protocols, and efficient use of
equipment
• Responded promptly to customer inquiries regarding product availability or location within the store

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance
metrics for response time and resolution
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring
customer satisfaction
• Resolved complex customer complaints by investigating the root cause of the issue and implementing
appropriate solutions
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution
for customers
• Participated in regular training sessions to stay updated on product features, policies, procedures, and
industry trends
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while
maintaining a positive brand image
• Demonstrated strong conflict resolution skills by de-escalating tense situations effectively while
maintaining professionalism at all times

• Prepared diverse menus, ensuring high quality and presentation standards.
• Supervised kitchen staff, fostering teamwork and efficient workflow.
• Implemented food safety protocols, maintaining compliance with health regulations.
• Developed seasonal recipes, enhancing culinary offerings and guest satisfaction.
• Setting up and stocking stations with all necessary supplies
• Preparing food for service
• chopping vegetables, preparing sauces
• Hand making Pizza's
• Preparing meal on flat top grill
• Working the pizza oven
• Calling orders to be prepared or delivered
• Preparing alcoholic or non-alcoholic beverages
• Interacting with customers
• Taking orders and serving snacks and drinks
• Assessing bar customers' needs and preferences
• Making recommendations
• Handling money
• Entering orders in POS System
• Changing beer kegs/ soda

• Crafted signature cocktails and beverages, enhancing guest satisfaction through exceptional service.
• Managed bar inventory and supplies, ensuring optimal stock levels and reducing waste.
• Trained and mentored junior bartenders, fostering a collaborative team environment.
• Implemented efficient drink preparation techniques, improving overall service speed and accuracy.

• Assists clients by determining needs
• scheduling or canceling appointments, or referring to correct staff person
• Maintains and updates schedule of medical service providers' availability
• Maintain contact with clients, notifying them of any scheduling changes
• Communicated effectively with clients and medical professionals
• Performed administrative tasks as needed Customer Service Representative

• Delivered exceptional customer service to enhance client satisfaction and loyalty.
• Developed in-depth knowledge of vehicle inventory to effectively match customer needs with suitable options.
• Conducted detailed vehicle presentations, highlighting features and benefits to drive sales.
• Collaborated with finance team to streamline loan approval processes for customers to purchase both new and used cars
• Marketing and promoting vehicle add-ons such as Finance and Insurance Protection
• Demonstrating vehicles to clients explaining their features and going for test drives
• Meeting/Greeting customers face to face creating a report and a friendly face for them to remember
• Holding sales discussions about cars with clients and other members of my team
• Representing the company at trade exhibitions, events, shows and demonstrations
• Negotiating the terms and conditions of a sales
• Preparing sold vehicles for customer delivery
• Setting up vehicles to be serviced & cleaned up
• Obtaining/verifying proper identification from customers prior to a test drive
• work hand-and-hand with the showroom guys as well as body-shop on resolutions for the customer
• Getting involved in various company-wide advertising and promotional activities
• Explained vehicle finance options with the customers

• Resolved customer inquiries efficiently through multiple channels, enhancing overall satisfaction.
• Collaborated with team members to streamline service processes, reducing response times.
• Trained new employees on company policies and customer service best practices, fostering a supportive environment.
• Analyzed customer feedback to identify trends, driving continuous improvement initiatives.
• Place or cancel orders
• Answer questions about customers current plans.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Made Out-bound calls to customers to verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, replacement of documents, or exchanges.
• Update information and other pertinent information such as addresses and phone numbers.

• Entered and verified data into internal systems to ensure accuracy and completeness.
• Managed electronic filing systems, enhancing document retrieval efficiency.
• Conducted regular audits of data entries for consistency and error reduction.
• Collaborated with team members to streamline data entry processes, improving workflow efficiency.
• Resolve customer complaints via phone, mail
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Principal Pay-Down.
• Cancel or upgrade accounts.
• Assist with placement of orders, replacement of documents, or exchanges.
• Advise on company information.
• Update information and other pertinent information such as
  addresses and phone numbers.
• Place or cancel orders
• Answer questions about current plans.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service
  is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.

• Analyzed customer feedback to identify trends, driving continuous improvement initiatives.
• Developed training materials to enhance staff knowledge and performance in customer interactions.
• Implemented conflict resolution strategies, effectively addressing customer complaints and concerns.
• Monitored key performance indicators to ensure targets were consistently met or exceeded across the team.
• Resolve customer complaints via phone, mail
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, replacement of documents, or exchanges.
• Advise on company information.
• Update information and other pertinent information such as
  addresses and phone numbers.
• Place or cancel orders
• Answer questions about current plans.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Read from scripts.
• Handle changes in policies or renewals.

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer balances through diligent cash handling practices.
• Assisted customers with product inquiries and provided exceptional service.
• Collaborated with team members to enhance store operations and improve customer experience.
• * Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  * Issue receipts, refunds, credits, or change due to customers.
  * Assist customers by providing information and resolving their complaints.
  * Establish or identify prices of goods, services or admission, and
  tabulate bills using calculators, cash registers, or optical price
  scanners.
  * Greet customers entering establishments.
  * Answer customers' questions, and provide information on procedures
  or policies.
  * Process merchandise returns and exchanges.
  * Count money in cash drawers at the beginning of shifts to ensure
  that amounts are correct and that there is adequate change.
  * Calculate total payments received during a time period, and reconcile this with total sales.
  * Sort, count, and wrap currency and coins.
  * Cash checks for customers.
  * Process merchandise returns and exchanges.

• Feed, bathe and dress patients
• Serve meals, make beds and keep rooms clean.
• Set up medical equipment and assist with some medical procedures
• Answer calls about changes in a patient's condition or behavior
• Maintain records of patient care, condition, progress, or problems
• Report/Discuss observations with supervisor or case manager.
• Check patients' pulse, temperature, and respiration.
• Provide patients with help moving in and out of beds, baths,
• wheelchairs, or automobiles also assist with dressing and grooming.
• Care for patients by changing bed linens, washing and ironing

laundry, cleaning, or assisting with their personal care.

• Entertain, converse with, or read aloud to patients to keep them

mentally healthy and alert.

• Plan, purchase, prepare, or serve meals to patients or other family

members, according to prescribed diets.

• Change dressings.
• Administer bedside or personal care, such as ambulation or personal

hygiene assistance.

• Perform housekeeping duties, such as cooking, cleaning, washing

clothes or dishes, or running errands.

• Care for individuals or families during periods of incapacitation,

family disruption, or convalescence, providing companionship, personal

care, or help in adjusting to new lifestyles.

• Perform healthcare-related tasks, such as monitoring vital signs and

medication, under the direction of registered nurses or

physiotherapists.

• Plan, shop for, or prepare nutritious meals or assist families in

planning, shopping for, or preparing nutritious meals.

• Transport clients to locations outside the home, such as to

physicians' offices or on outings, using a motor vehicle.

• Maintain records of patient care, condition, progress, or problems

to report and discuss observations with supervisor or case manager

• Check patients' pulse, temperature, and respiration.
• Provide patients with help moving in and out of beds, baths,

wheelchairs, or automobiles and with dressing and grooming.

• Entertain, converse with, or read aloud to patients to keep them

mentally healthy and alert.

• Plan, purchase, prepare, or serve meals to patients or other family

members, according to prescribed diets.

• Change dressings.
• Administer bedside or personal care, such as ambulation or personal

hygiene assistance.

• Perform housekeeping duties, such as cooking, cleaning, washing

clothes or dishes, or running errands.

• Care for individuals or families during periods of incapacitation,

family disruption, or convalescence, providing companionship, personal

care, or help in adjusting to new lifestyles.

• Plan, shop for, or prepare nutritious meals or assist family’s in

planning, shopping for, or preparing nutritious meals.

• Participate in case reviews, consulting with the team caring for the

client, to evaluate the client's needs and plan for continuing

services.

• Perform housekeeping duties, such as cooking, cleaning, washing & ironing

Clothes, dishes, or running errands, changing bed linens

laundry, or assisting with their personal care.

• Transport clients to locations outside the home, such as to

physicians' offices or on outings, using a motor vehicle.

• Administer medications or treatments, such as catheterizations,

suppositories, irrigations, enemas, massages, or douches, as directed

by a physician or nurse.

• Apply clean dressings, slings, stockings, or support bandages, under

direction of nurse or physician.

• Collect specimens, such as urine, feces, or sputum.
• Document or otherwise report observations of patient behavior,

complaints, or physical symptoms to nurses.

• Gather information from caregivers, nurses, or physicians about

patient condition, treatment plans, or appropriate activities.

• Feed patients or assist patients to eat or drink.

• Maintain records of patient care, condition, progress, or problems

to report and discuss observations with supervisor or case manager.

• Check patients' pulse, temperature, and respiration.
• Provide patients with help moving in and out of beds, baths,

wheelchairs, or automobiles and with dressing and grooming.

• Entertain, converse with, or read aloud to patients to keep them

mentally healthy and alert.

• Plan, purchase, prepare, or serve meals to patients or other family

members, according to prescribed diets.

• Change dressings.
• Administer bedside or personal care, such as ambulation or personal

hygiene assistance.

• Perform housekeeping duties, such as cooking, cleaning, washing

clothes or dishes, or running errands.

• Care for individuals or families during periods of incapacitation,

family disruption, or convalescence, providing companionship, personal

care, or help in adjusting to new lifestyles.

• Plan, shop for, or prepare nutritious meals or assist family’s in

planning, shopping for, or preparing nutritious meals.

• Participate in case reviews, consulting with the team caring for the

client, to evaluate the client's needs and plan for continuing

services.

• Perform housekeeping duties, such as cooking, cleaning, washing & ironing

Clothes, dishes, or running errands, changing bed linens

laundry, or assisting with their personal care.

• Transport clients to locations outside the home, such as to

physicians' offices or on outings, using a motor vehicle.

• Administer medications or treatments, such as catheterizations,

suppositories, irrigations, enemas, massages, or douches, as directed

by a physician or nurse.

• Apply clean dressings, slings, stockings, or support bandages, under

direction of nurse or physician.

• Collect specimens, such as urine, feces, or sputum.
• Document or otherwise report observations of patient behavior,

complaints, or physical symptoms to nurses.

• Gather information from caregivers, nurses, or physicians about

patient condition, treatment plans, or appropriate activities.

• Feed patients or assist patients to eat or drink.

• Developed and implemented engaging youth programs to enhance personal development and social skills.
• Coordinated community outreach initiatives to increase program participation and awareness among local families.
• Mentored youth participants, fostering leadership skills and promoting positive peer relationships.
• Collaborated with local organizations to secure resources and support for program activities and events.
• Interview individuals or family members to compile information on
  social, educational, criminal, institutional, or drug history.
• Advise clients regarding food stamps, child care, food, money
  management, sanitation, or housekeeping.
• Interview individuals or family members to compile information on
  social, educational, criminal, institutional, or drug history.
• Advise clients to get tested for all STD's and STI's
• Maintain inventory records.
• Check figures, postings, and documents for correct entry,
  mathematical accuracy, and proper codes.
• Classify, record, and summarize numerical and financial data to
  compile and keep financial records, using journals and ledgers or
  computers.
• Contact businesses or private individuals by telephone in order to
  solicit sales for goods or services, or to request donations for
  charitable causes.
• Explain products or services and prices, and answer questions from customers.
• Obtain customer information such as name, address, and payment
  method, and enter orders into computers.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Adjust sales scripts to better target the needs and interests of
  specific individuals.