Sharlyn Chavez
Greeley,Co
Summary
Results-driven adept at meeting customer needs by applying business knowledge, logistics understanding and persuasive communication skills. History of leading customer service team members to enhance customer satisfaction, reduce issues, and grow sales. Looking for a permanent position with room for advancement and the opportunity to contribute to business success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer Experience Coordinator
TJ Maxx
Greeley, CO
11.2023 - Current
- Coordinated customer service initiatives that enhanced shopping experience by addressing customer needs.
- Managed feedback systems to gather customer insights, directly informing improvements in service quality.
- Assisted in implementing rewards programs to increase customer retention.
- Collaborated with management to address customer complaints effectively.
- Provided exceptional customer service to ensure customer satisfaction.
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
- Developed strategies for addressing common issues.
- Organized store events that promoted community engagement and strengthened brand loyalty.
- Assisted customers with returning items and understanding applicable policies.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Trained new customer service staff on best practices and company policies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve projects and deadlines.
- Handled cash, credit, and mobile payments accurately and securely.
- Managed inventory restocking and maintained product displays effectively.
Nail Technician
Nailsxsher
Greeley, CO
03.2023 - Current
- Maintained clean and organized workspace to promote client comfort and safety
- Applied high-quality nail products ensuring safety and hygiene standards.
- Educated clients on nail health and proper aftercare techniques.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Developed creative designs on nails using a variety of colors and materials.
- Performed filing, buffing, polishing, trimming, and cuticle removal for customers.
- Created unique nail designs using diverse colors and materials to enhance client satisfaction
- Delivered exceptional customer service through friendly interactions, fostering client loyalty
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
Education
High School Diploma -
University High School
Greeley, Co 08.2019 - 05.2023
Skills
Results-driven adept at meeting customer needs by applying business knowledge, logistics understanding and persuasive communication skills History of leading customer service team members to enhance customer satisfaction, reduce issues, and grow sales Looking for a permanent position with room for advancement and the opportunity to contribute to business success
- Customer feedback analysis
- Customer service
- Feedback management
- Complaint resolution
Languages
Spanish
Timeline
Customer Experience Coordinator
TJ Maxx
11.2023 - Current
Nail Technician
Nailsxsher
03.2023 - Current
High School Diploma -
University High School
08.2019 - 05.2023