Amanda Mitchell
Fort Mill,SC
Summary
Versatile specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards, and investigating complaints and non-conformance issues. I am results-driven and have a focused approach to completing work, with critical thinking skills that thrive in data-driven environments.
Works great alone or with others, and is committed to improving overall business processes.
Overview
18
18
years of professional experience
Work History
Repapering Specialist
LPL Financial
Fort Mill, USA
10.2024 - 02.2025
- Providing support to aid in the transitioning of advisors book of business
- Leveraging SmartSheet to communicate on items status
- (Contract position)
Reception Technician
CSL Plasma
Rock Hill, USA
08.2023 - 05.2024
- Assist qualified donors in completing the screening process (performing finger sticks to obtain a blood sample for testing/reading, and collecting vitals)
- Greeting donors in person or on the phone to educate and/or answer questions
- Maintaining confidentiality of all personnel, donors, and center information
Investment Services Specialist
MassMutual/MetLife
Charlotte, USA
04.2016 - 06.2019
- Review broker dealer/ new business submissions for accuracy and completeness
- Identify cases that are not in good order (NIGO) and work with the Field force (reps or co-workers within the company) to resolve
- Research billing report for any needed corrections, debits, or credits
- (Contract position from Apr 2016 – Sep 2017 then hired permanent)
Assistant Operations Manager
JustJunk
Fort Mill, USA
09.2014 - 04.2016
- Logistics; manually acquired, stored, and transported items from client to its final destination
- Assisted with book-keeping
- Scheduling and dispatching
Document Management Associate
Crump Life Insurance Services
Charlotte, USA
01.2012 - 07.2012
- Audit documents for accuracy and completeness
- Initial data entry and scanning of all incoming and outgoing electronic or hardcopy paperwork/checks
- Transferred information from hard copy to electronic (pulling topic details for searching)
- Separated documents into sections based on classification
- Review, prepare, and process any email or verbal request
- (Contract position)
Assistant
DHL Global Forwarding / Randstad
Charlotte, USA
02.2010 - 11.2010
- Track and trace shipments
- Prepare, transfer, and submit documentation for proper customs clearance
- Update/control communication between parties of interest
- Filing/email/scanning
- (Contract position)
Commissions Analyst
AXA Equitable
Charlotte, USA
10.2006 - 11.2009
- Provided Agent compensation reports/spreadsheets by researching and tracking previous payment history and creating an excel formatted explanation
- Answering Agents phone and email requests
- Separate, deliver and process internal reports
- Receive and adjust commissions as needed
- Annualization or up-date commissions
- Review and/or correct errors on reports
Education
Medical Billing and Coding Certification -
York Technical College
Rock Hill, SC05.2024
CNA -
South Piedmont Community College
Monroe, NC01.2016
Associate degree -
York Technical College
Rock Hill, SC01.2008
High School Diploma -
Fort Mill High School
Fort Mill, SC05-2003
Skills
- Dependable
- Problem Solver
- Multi-tasker
- Detail Oriented
- Self-motivated
- Word
- Outlook
- Excel
- Access
- SmartSheet
- ClientWorks
References
References available upon request.
Timeline
Repapering Specialist
LPL Financial
10.2024 - 02.2025
Reception Technician
CSL Plasma
08.2023 - 05.2024
Investment Services Specialist
MassMutual/MetLife
04.2016 - 06.2019
Assistant Operations Manager
JustJunk
09.2014 - 04.2016
Document Management Associate
Crump Life Insurance Services
01.2012 - 07.2012
Assistant
DHL Global Forwarding / Randstad
02.2010 - 11.2010
Commissions Analyst
AXA Equitable
10.2006 - 11.2009
Medical Billing and Coding Certification -
York Technical College
CNA -
South Piedmont Community College
Associate degree -
York Technical College
High School Diploma -
Fort Mill High School