Amanda M. Kaer
Summary
Dynamic, personable, and energetic team player with over five years of customer service experience. Proven ability to excel both independently and collaboratively within a team. Seeking a career-oriented position to leverage skills, contribute to employer's goals, and pursue professional growth and advancement.
Overview
6
6
years of professional experience
Work History
Loan Processor
Dollar Loan Center
05.2023 - 01.2024
- 40 hours a week
- Cover management duties if one is not present
- Travel to cover other locations as needed
- Process loan applications in a timely manner
- Placing and receiving calls to potential or current customers
- Create positive relationships with customers to ensure customer retention
- Partner with surrounding businesses to gain referrals
- Ability to handle multiple customers
- Counting money and making change
- Answering questions about customer accounts with the customer and their authorized users, if one was assigned
- Maintain a safe and Clean office environment for customers and coworkers
- Looking over & Verifying customer documents and providing information with a critical eye to spot any fraud attempt
Fulfillment Center Warehouse Associate
Amazon
12.2022 - 05.2023
- 40 hours a week
- Receiving and putting away inventory
- Readying and Packing customer orders
- Use scanners to read products
- View prompts on the screen and follow directions
- Troubleshoot Problems
- Ensure product meets quality requirements
- Lift up to 50 pounds
- Push utility carts up to 60 pounds
- Stand, walk, push, pull, squat, bend, and reach during shifts
- Use carts, dollies, hand trucks, and other gear to move items around
- Go up and down stairs
- (where applicable)
- Adhere to strict safety, quality, and fulfillment production standards
Retail Sales Associate (Paint Department)
The Home Depot
05.2021 - 12.2022
- 20-30 hours a week
- Assisting professional contractors and retail customers in selecting paint and related products
- Entering orders on the computer and tinting and mixing paint
- Meet job responsibilities such as stocking paint supplies, cleaning up, and organizing displays
- Work with a team to meet job responsibilities
- Practice proper safety procedures while working near customer trafficked areas or other hazards
- Provide customers with assistance in selecting the color, saturation, sheen level, and additives as necessary
- Ensure all product containers are closed promptly to avoid spillage or contaminants
- Efficiently perform all tasks using material handling equipment specific to their department
- Perform additional duties as assigned by the manager
Team Member, Cashier/Cutter
Jo-Ann Fabric and Craft Stores
11.2018 - 05.2021
- 20-35 hours per week
- Processes customer transactions at the cutting counter and cash register efficiently, professionally, and precisely
- Stocked shelves accurately according to planogram while maintaining high productivity and close attention to detail
- Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location
- Engages in friendly conversation with customers
- Invites customers to participate in in-store activities
- Proactively drive sales through product knowledge, suggestive selling, Innovative Merchandising, and building strong customer relationships
- Works to minimize shrinkage in the store by following proper policies and procedures
- Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with urgency
- Assists other team members with tasks to ensure that the team exceeds store management's expectations
- Works with Store Management and other Team Members on projects in a friendly and professional manner
- Assists with the training of new Team Members
Dispenser, Cashier
Leatherby's Family Creamery
09.2017 - 11.2018
- 20 - 30 hours a week
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners, scales, cash registers, and other electronics
- Accepted payments, ensured all prices and quantities were accurate, and provided a receipt to every customer
- Processing refunds and exchanges, resolving complaints
- Bagging or wrapping purchases to ensure safe transport
- Following all store procedures regarding coupons, gift cards, or the purchase of specific items
- Maintaining a clean workspace
- Prepared and served ice cream creations as selected from our wide variety of flavors, sundaes, shakes, and scoops
- Served ice cream creations promptly while maintaining the proper appearance and quality
Education
Some Collage -
Salt Lake Community College
Salt Lake City, UtahHighschool Degree -
Valley Highschool
South Jordan, Utah01.2015
Skills
- Underwriting
- Inside Sales
- Time Management
- Typing
- Marketing
- 10 Key Typing
- Pallet Jack
- Cash Handling
- Customer Service
- Microsoft Powerpoint
- Basic Math
- Packaging
- Communication Skills
- Microsoft Programs
- Materials Handling
- Retail Sales
- Warehouse Experience
- Sales Inventory Control
- Planogram
- Shipping and Receiving
- Organizational Skills
- Heavy Lifting
- Merchandising
- Teamwork and collaboration
- Data entry
- Information verification
- Regulatory compliance
- File management
Timeline
Loan Processor
Dollar Loan Center
05.2023 - 01.2024
Fulfillment Center Warehouse Associate
Amazon
12.2022 - 05.2023
Retail Sales Associate (Paint Department)
The Home Depot
05.2021 - 12.2022
Team Member, Cashier/Cutter
Jo-Ann Fabric and Craft Stores
11.2018 - 05.2021
Dispenser, Cashier
Leatherby's Family Creamery
09.2017 - 11.2018
Highschool Degree -
Valley Highschool
Some Collage -
Salt Lake Community College
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