AMANDA MONSLOW
Basehor,KS
Summary
Self-motivated Outbound Manager successful in collaborating with area leaders, vendors, and employees to streamline and strengthen processes and control productivity and efficiency. Highly organized and detail-oriented with a solid record of accomplishments in meeting and exceeding business targets. Driven to exceed expectations and operate effectively in a fast-paced, high-pressure environment.
Overview
9
9
years of professional experience
Work History
Outbound Manager
Walmart
08.2021 - Current
- Supervised business functions, employee staffing, customer retention, and financial accountability for our shift.
- Aligned procedures and protocols with changing business demands.
- Revitalized underperforming associates and transformed productivity through targeted training.
- Streamlined operational efficiencies by successfully improving processes and procedures.
- Authored and updated production reports and personnel records to facilitate operational decisions.
- Analyzed data to identify trends, forecast demand, and optimize staffing levels accordingly.
MOD/Lead - Flooring Customer Service
Nebraska Furniture Mart
05.2015 - 08.2021
- Assisted staff in resolving complex customer issues and implementing targeted solutions.
- Delivered continuous training to associates to maximize performance and customer relation skills.
- Evaluated employee job performance and productivity.
- Organized shift assignments to meet expected coverage demands.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Oversaw recruitment, hiring, and onboarding processes for new employment.
Education
Business Management
University of Massachusetts - Global
05.2026
Completed Coursework Towards Business Management -
Johnson County Community College
Overland Park, KS08.2018
High School Diploma -
Olathe East Sr High School
Olathe, KS05.2004
Skills
- Staff Training and Development
- Forecasting abilities
- Workload prioritization
- Workflow Management
- Warehouse Operations
- Supply Chain Management
- Performance Management
- Safety Compliance
Timeline
Outbound Manager
Walmart
08.2021 - Current
MOD/Lead - Flooring Customer Service
Nebraska Furniture Mart
05.2015 - 08.2021
Business Management
University of Massachusetts - Global
Completed Coursework Towards Business Management -
Johnson County Community College
High School Diploma -
Olathe East Sr High School