Amanda Monville
Kingwood,TX
Summary
Dependable Detention Officer accomplished enforcing institution rules and supervising the daily activities of over 700 inmates. Adept at thoroughly inspecting the premises for contraband and unsanitary conditions, performing specimen collections and processing inmates. Communicative and just with sound knowledge of inmates' rights. Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals. Focused Correctional facilities professional versed in maintaining safety and order in high-tension environments. Completes head counts and cell inspections to meet objectives and promote continuous safety. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Ambitious, career-focused job seeker, anxious to obtain a position to help launch career while achieving company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Detention Sergeant
Harris County Sheriff's Office - Sheriff
Houston, TX
10.2013 - Current
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Performed searches of people, vehicles, mail items and dormitories.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Exercised surveillance and control over hundreds inmates.
- Conducted inmate and detention facility visual surveillance to identify and subdue unrest.
- Performed basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers.
- Interviewed different victims, witnesses and suspects to gather and record information for ongoing and future investigations.
- Supervised inmates during day-to-day activities.
- Performed head counts, checking cells for missing inmates.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Used appropriate means to discipline prisoners.
- Conducted fire, safety and sanitation inspections.
- Implemented defensive tactics and physical restraints to maintain safety and security of detention facility.
- Reported on quality of inmate work and violations committed by prisoners.
Cashier
Walmart
Porter, TX
07.2011 - 07.2013
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
Cashier
Walmart
Pasadena, TX
12.2008 - 04.2010
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
Education
Bachelor of Science - Criminal Justice
Remington College
Houston, TX11.2013
Associate of Applied Science - Criminal Justice
Remington College
Houston04.2012
High School Diploma -
Galena Park High School
Galena Park, TX06.2008
General Studies
College of The Mainland
Texas City, TXSkills
- Emergency Response
- Crisis Intervention
- Inmate Observation
- Defensive Techniques
- Inmate Escorting
- Security and Sanitation Checks
- Ethical Standards of Conduct
- Inmate Supervision
- Incident Reporting
- Cell Inspections
Accomplishments
- Basic Jailer License issued January 2014
- Intermediate Jailer License issued May 2018
- Advanced Jailer License issued September 2020
- Basic Instructor Proficiency issued June 2019
- Leadership Institute Development graduate April 2022
- Promoted from Detention Officer to Detention Sergeant July 2022
Affiliations
- Unit Merit from Compliance and Inspection for maintaining the Texas Commission Jail Standard
- Awarded Hurricane Harvey pin for being on duty for the entire hurricane.
Certification
- Women's Conference Certificate 2022
Timeline
Detention Sergeant
Harris County Sheriff's Office - Sheriff
10.2013 - Current
Cashier
Walmart
07.2011 - 07.2013
Cashier
Walmart
12.2008 - 04.2010
Bachelor of Science - Criminal Justice
Remington College
Associate of Applied Science - Criminal Justice
Remington College
High School Diploma -
Galena Park High School
General Studies
College of The Mainland
- Women's Conference Certificate 2022
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