Amanda Moore
Lisbon
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
EMD Dispatcher
Joseph Communications
01.2022 - Current
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided on-the-job training and coaching to develop new dispatchers.
- Received public emergency and supervised response prioritization.
- Followed established protocols for professional handling of emergency situations.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Assisted callers in emergency situations with appropriate information and support.
EMD Dispatcher
AMR Ambulance
08.2021 - 12.2022
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided on-the-job training and coaching to develop new dispatchers.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Followed established protocols for professional handling of emergency situations.
- Dispatched and coordinated emergency services teams according to high-priority calls.
EMT
Donald Martens & Sons Ambulance Service
11.2020 - 08.2021
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Handled patient transfers from one medical facility to another.
Education
EMT -
Columbiana County Career And Technical Center
Lisbon, OH06.2011
High School Diploma -
Beaver Local High School
East Liverpool, OH06.2003
Skills
- Dispatcher Monitoring
- Ems Dispatch
- Crew Monitoring
- Customer Relations
- Efficient Service
- Computer-Aided Dispatching (CAD)
- Basic Life Support Knowledge
- Unit Dispatch
Certification
- EMD - Emergency Medical Dispatch
- EMT - Emergency Medical Technician
Timeline
EMD Dispatcher
Joseph Communications
01.2022 - Current
EMD Dispatcher
AMR Ambulance
08.2021 - 12.2022
EMT
Donald Martens & Sons Ambulance Service
11.2020 - 08.2021
EMT -
Columbiana County Career And Technical Center
High School Diploma -
Beaver Local High School