Amanda Moore
Woodway,TX
Summary
Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.
Overview
21
21
years of professional experience
Work History
District Manager
Starbucks
Waco, TX
02.2020 - Current
- Developed and executed strategic initiatives to enhance customer experience across multiple locations.
- Mentored store managers, fostering a culture of continuous improvement and operational excellence.
- Analyzed sales data to identify trends, driving inventory management and staffing optimization.
- Led 10 Starbucks coffeehouses generating $22M-$30M in annual revenue
- Successfully opened 10 Starbucks locations
- Developed 2 CLs into higher positions
- Developed 10 Shift Supervisors into CL roles
- Store Managers achieved 100% Partner Engagement scores for 3 consecutive years
- Built succession plans and leadership pipelines across multiple organizations
District Manager
CVS Health
Bossier City, LA
06.2013 - 02.2020
- Supervised 23 locations across two states, ensuring adherence to high-quality operational standards.
- Resolved unique and recurring complaints, fostering customer loyalty and improving operational efficiency through exceptional patient care.
- Previously led a CVS district generating approximately $180M annually
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team. Managed and motivated sales team to increase revenue 14% in 18 months.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking a collaborative and hardworking leadership team. Managed and motivated sales team to increase revenue 14% in 18 months.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations with exceptional patient care and interactions.
- Built positive and productive relationships with store and field leadership.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
- Successfully opened 20+ CVS locations
- Developed 5 leaders into District Manager positions
- Store Managers achieved 100% Partner Engagement scores for 4 consecutive years
Store Manager
CVS Health
DFW, TX
04.2005 - 06.2013
- Managed highest profitable store in Region
- Engaged customers to enhance shopping experiences and contribute to revenue growth.
- Scheduled and led weekly store meetings to discuss sales promotions and new inventory while facilitating employee feedback.
- Oversaw, trained and encouraged 20+ team members to promote culture of efficiency and performance.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Managed store operations to maximize profitability within the region.
Skills
- Talent development
- Recruiting and coaching
- Builds high performing teams
- Thinks and acts strategically
- Sales expertise
- Budget administration
- Financial Oversight
- Efficient multitasker
- Sales expertise
- Customer service
- Exceptional interpersonal communication
- Talent acquisition
Accomplishments
- DMQE
- Community Champion
- DM Trainer
- Area Paragon Winner twice
- Awarded Top Customer Service in Region multiple times
- Moved market from last ranking performers to top 5% performers
- Rookie of the Year
Timeline
District Manager
Starbucks
02.2020 - Current
District Manager
CVS Health
06.2013 - 02.2020
Store Manager
CVS Health
04.2005 - 06.2013