Amanda Morgan
Muncie,IN
Summary
Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic and dependable. Reliable and dynamic Service Associate with 10 year background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility.
Adept at managing high-pressure situations and delivering exceptional customer service, as demonstrated at J. O'Grady's / Palmetto Oyster House. Skilled in customer support and multitasking, I excel in fostering team collaboration and enhancing customer satisfaction. Proven track record in improving service delivery through effective communication and attention to detail.
Overview
3
3
years of professional experience
Work History
Waitress / Bartender
J. O'Grady's / Palmetto Oyster House
08.2022 - 09.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Front Desk Service Associate
YMCA Of Sumter
07.2021 - 04.2022
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Responded to customer calls and emails to answer questions about products and services.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
Swimming Instructor
YMCA Of Sumter
10.2020 - 04.2022
- Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
- Organized and taught swimming lessons to children aged 6 months to 80+ years.
- Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
- Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
- Collaborated with colleagues to develop comprehensive swim programs for participants of all ages and skill levels.
Lifeguard
YMCA Of Sumter
10.2020 - 09.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Demonstrated rescue techniques and provided first aid in emergency situations.
Education
Associate of Science - Applied Science Through Culinary Arts
Columbus Culinary Institute
Columbus, OH12.2017
Skills
Customer Support
Patience and Tolerance
Attention to Detail
Strong multitasking
Greeting guests
Team Collaboration
Listening Skills
Computer Skills
Timeline
Waitress / Bartender
J. O'Grady's / Palmetto Oyster House
08.2022 - 09.2023
Front Desk Service Associate
YMCA Of Sumter
07.2021 - 04.2022
Swimming Instructor
YMCA Of Sumter
10.2020 - 04.2022
Lifeguard
YMCA Of Sumter
10.2020 - 09.2021
Associate of Science - Applied Science Through Culinary Arts
Columbus Culinary Institute
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