Amanda Morrison
Summary
Experienced Customer Service professional with a solid grasp of service delivery and a proven ability to multitask. Committed to cultivating and sustaining professional relationships to boost profitability and achieve business goals. Self-assured individual, smart decision maker, analyst familiar with tracking documentation and reporting requirements.
Overview
16
16
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
New Earner specialist
WFH
2021.11 - Current
- Customer support, account management, and technical support via text message
- Managed over 500 new contacts weekly
- Managed 5 priorities lists, to get drivers on their 1st-25th trip
Risk and Compliance Specialist II
Uber Technologies
2023.07 - 2024.06
- Analyzed multiple out-of-state background check reports through multiple internal systems, up to 200 reports per day, while following multiple compliance regulations
- Worked closely with team members and outside teams to get projects completed.
- Multi-tasking between Google sheets, Excell, spreadsheets and Asana
iPhone sales specialist
Amanda Morrison
2020.01 - 2021.11
- Turned apermanent employee Aug 28th, works with multi-tools/systems, customer service, and
- Technical support
- During the 2nd half, managing inbound and outbound calls via Bliss phone
- Did win an award for Support Superstar (customer service role)
- Customer Service, Research on calls, resolving customerconcerns, using multiple tools/ systems., 512-993-8711 |jes.morrison23@gmail.comsystems, and met goals provided
- Collected Payments.
Expert/Video support
Uber Technologies Inc.
2020.03 - 2020.11
- Handled customers with inbound appointment video calls, multi-system usage, customer service, technical support, and account management.
- Demonstrated leadership skills in managing projects from concept to completion.
- Skilled at working independently and collaboratively in a team environment.
Team Lead (assistant manager)
Uber Corporate
2017.07 - 2020.03
- Handled Money
- Opener/Closer, Quality Customer
- Service, Influenced Decisions
- Programmed phones, Merchandising, Organizations ofinventory, and planned daily workflow for various departments
- Made Schedules
- Supervised 15 employees at a time.
Concierge
Concierge | Insight Global, Uber
2017.05 - 2017.07
- Worked on multi-tools/ systems for check ins and to update documents
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Sales Representative
Apple corporate
2016.07 - 2017.04
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built diverse and consistent sales portfolio.
Customer Service
Windstar Cruises
2015.12 - 2016.03
- Generated reports for customer service issues and repair records.
- Answered client queries and complaints to provide strong customer service.
- Delivered friendly, prompt customer service to visitors of vacation and cruise attractions.
Sales Representative
Best Buy Mobile transfer, Austin
2014.04 - 2015.11
- Developed, maintained and utilized diverse client base.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to event marketing, sales and brand promotion.
Sales Representative, Customer Service
Best Buy Mobile
2013.10 - 2014.04
- Developed, maintained and utilized diverse client base.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to event marketing, sales and brand promotion.
Cashier, Greeter, customer service
Avis Lube Oil change
2013.06 - 2013.09
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier, Front Desk
Baymont Inn & Suites
2012.08 - 2013.06
- Confirmed relevant guest information and payment methods to prevent fraud.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Shift Leader
Plato's Closet
2013.01 - 2013.02
- Open/Close manager, key holder
- Made important decisions based on company needs
- Handled Money/Deposits
- In charge of a crew of about 4 to 5 people a day
- Various
Sales representative, customer service
Sprint
2013.01 - 2013.02
- Attended monthly sales meetings and quarterly sales trainings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements.
Personal Assistant, Customer service
International Ram
2012.07 - 2012.09
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Helped clients to maintain independence and quality of life.
- Participated in team meetings and staff training sessions.
Cashier
Cato's Fashion
2011.12 - 2012.06
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Dipin' Dots
2011.09 - 2011.11
- Made food according to standard recipes with requested changes for customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Call Center Rep
At&t Call Center
2010.09 - 2011.04
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Cashier
Pac Sun
2008.11 - 2009.02
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Midland Highschool
Midland, Tx2010-03
No Degree - Project Managment
Coursera
Online 2024.06 - 2025.01
Skills
- Training delivery
- Compliance
- Compliance monitoring
- Information security
- Information gathering
- Investigation techniques
- Auditing processes
- Compliance oversight
- Documentation skills
- Investigations expertise
- Project management
- Documentation review
- Compliance protocols
- Team collaboration
- Expert in Google Sheets, Excel and Asana
Accomplishments
- Achieved Support Super Star award through effectively helping with a difficult issue which led to a effective solution to be implemented into the guidelines of the company.
Certification
- Project Initiation: Starting a Successful Project
- Foundations of Project Management
- Project Planning: Putting it All Together
- Project Execution: Running the Project
- Agile Project Management
- Capstone: Applying Project management to the real world.
Timeline
No Degree - Project Managment
Coursera
2024.06 - 2025.01
Risk and Compliance Specialist II
Uber Technologies
2023.07 - 2024.06
New Earner specialist
WFH
2021.11 - Current
Expert/Video support
Uber Technologies Inc.
2020.03 - 2020.11
iPhone sales specialist
Amanda Morrison
2020.01 - 2021.11
Team Lead (assistant manager)
Uber Corporate
2017.07 - 2020.03
Concierge
Concierge | Insight Global, Uber
2017.05 - 2017.07
Sales Representative
Apple corporate
2016.07 - 2017.04
Customer Service
Windstar Cruises
2015.12 - 2016.03
Sales Representative
Best Buy Mobile transfer, Austin
2014.04 - 2015.11
Sales Representative, Customer Service
Best Buy Mobile
2013.10 - 2014.04
Cashier, Greeter, customer service
Avis Lube Oil change
2013.06 - 2013.09
Shift Leader
Plato's Closet
2013.01 - 2013.02
Sales representative, customer service
Sprint
2013.01 - 2013.02
Cashier, Front Desk
Baymont Inn & Suites
2012.08 - 2013.06
Personal Assistant, Customer service
International Ram
2012.07 - 2012.09
Cashier
Cato's Fashion
2011.12 - 2012.06
Cashier
Dipin' Dots
2011.09 - 2011.11
Call Center Rep
At&t Call Center
2010.09 - 2011.04
Cashier
Pac Sun
2008.11 - 2009.02
High School Diploma -
Midland Highschool