Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic
Amanda Morrison

Amanda Morrison

Summary

Experienced Customer Service professional with a solid grasp of service delivery and a proven ability to multitask. Committed to cultivating and sustaining professional relationships to boost profitability and achieve business goals. Self-assured individual, smart decision maker, analyst familiar with tracking documentation and reporting requirements.

Overview

16
16
years of professional experience
1
1
Certification
1
1
year of post-secondary education

Work History

New Earner specialist

WFH
11.2021 - Current
  • Customer support, account management, and technical support via text message
  • Managed over 500 new contacts weekly
  • Managed 5 priorities lists, to get drivers on their 1st-25th trip

Risk and Compliance Specialist II

Uber Technologies
07.2023 - 06.2024
  • Analyzed multiple out-of-state background check reports through multiple internal systems, up to 200 reports per day, while following multiple compliance regulations
  • Worked closely with team members and outside teams to get projects completed.
  • Multi-tasking between Google sheets, Excell, spreadsheets and Asana


iPhone sales specialist

Amanda Morrison
01.2020 - 11.2021
  • Turned apermanent employee Aug 28th, works with multi-tools/systems, customer service, and
  • Technical support
  • During the 2nd half, managing inbound and outbound calls via Bliss phone
  • Did win an award for Support Superstar (customer service role)
  • Customer Service, Research on calls, resolving customerconcerns, using multiple tools/ systems., 512-993-8711 |jes.morrison23@gmail.comsystems, and met goals provided
  • Collected Payments.

Expert/Video support

Uber Technologies Inc.
03.2020 - 11.2020
  • Handled customers with inbound appointment video calls, multi-system usage, customer service, technical support, and account management.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Skilled at working independently and collaboratively in a team environment.

Team Lead (assistant manager)

Uber Corporate
07.2017 - 03.2020
  • Handled Money
  • Opener/Closer, Quality Customer
  • Service, Influenced Decisions
  • Programmed phones, Merchandising, Organizations ofinventory, and planned daily workflow for various departments
  • Made Schedules
  • Supervised 15 employees at a time.

Concierge

Concierge | Insight Global, Uber
05.2017 - 07.2017
  • Worked on multi-tools/ systems for check ins and to update documents
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Sales Representative

Apple corporate
07.2016 - 04.2017
  • Achieved or exceeded company-defined sales quotas.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Built diverse and consistent sales portfolio.

Customer Service

Windstar Cruises
12.2015 - 03.2016
  • Generated reports for customer service issues and repair records.
  • Answered client queries and complaints to provide strong customer service.
  • Delivered friendly, prompt customer service to visitors of vacation and cruise attractions.

Sales Representative

Best Buy Mobile transfer, Austin
04.2014 - 11.2015
  • Developed, maintained and utilized diverse client base.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Maintained current knowledge of evolving changes in marketplace.
  • Contributed to event marketing, sales and brand promotion.

Sales Representative, Customer Service

Best Buy Mobile
10.2013 - 04.2014
  • Developed, maintained and utilized diverse client base.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Maintained current knowledge of evolving changes in marketplace.
  • Contributed to event marketing, sales and brand promotion.

Cashier, Greeter, customer service

Avis Lube Oil change
06.2013 - 09.2013
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier, Front Desk

Baymont Inn & Suites
08.2012 - 06.2013
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Shift Leader

Plato's Closet
01.2013 - 02.2013
  • Open/Close manager, key holder
  • Made important decisions based on company needs
  • Handled Money/Deposits
  • In charge of a crew of about 4 to 5 people a day
  • Various

Sales representative, customer service

Sprint
01.2013 - 02.2013
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Met existing customers to review current services and expand sales opportunities.
  • Negotiated prices, terms of sales and service agreements.

Personal Assistant, Customer service

International Ram
07.2012 - 09.2012
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Helped clients to maintain independence and quality of life.
  • Participated in team meetings and staff training sessions.

Cashier

Cato's Fashion
12.2011 - 06.2012
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

Dipin' Dots
09.2011 - 11.2011
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Managed timely and effective replacement of damaged or missing products.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Call Center Rep

At&t Call Center
09.2010 - 04.2011
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.

Cashier

Pac Sun
11.2008 - 02.2009
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Midland Highschool
Midland, Tx
03-2010

No Degree - Project Managment

Coursera
Online
06.2024 - 01.2025

Skills

  • Training delivery
  • Compliance
  • Compliance monitoring
  • Information security
  • Information gathering
  • Investigation techniques
  • Auditing processes
  • Compliance oversight
  • Documentation skills
  • Investigations expertise
  • Project management
  • Documentation review
  • Compliance protocols
  • Team collaboration
  • Expert in Google Sheets, Excel and Asana

Accomplishments

  • Achieved Support Super Star award through effectively helping with a difficult issue which led to a effective solution to be implemented into the guidelines of the company.

Certification

  • Project Initiation: Starting a Successful Project
  • Foundations of Project Management
  • Project Planning: Putting it All Together
  • Project Execution: Running the Project
  • Agile Project Management
  • Capstone: Applying Project management to the real world.

Timeline

No Degree - Project Managment

Coursera
06.2024 - 01.2025

Risk and Compliance Specialist II

Uber Technologies
07.2023 - 06.2024

New Earner specialist

WFH
11.2021 - Current

Expert/Video support

Uber Technologies Inc.
03.2020 - 11.2020

iPhone sales specialist

Amanda Morrison
01.2020 - 11.2021

Team Lead (assistant manager)

Uber Corporate
07.2017 - 03.2020

Concierge

Concierge | Insight Global, Uber
05.2017 - 07.2017

Sales Representative

Apple corporate
07.2016 - 04.2017

Customer Service

Windstar Cruises
12.2015 - 03.2016

Sales Representative

Best Buy Mobile transfer, Austin
04.2014 - 11.2015

Sales Representative, Customer Service

Best Buy Mobile
10.2013 - 04.2014

Cashier, Greeter, customer service

Avis Lube Oil change
06.2013 - 09.2013

Shift Leader

Plato's Closet
01.2013 - 02.2013

Sales representative, customer service

Sprint
01.2013 - 02.2013

Cashier, Front Desk

Baymont Inn & Suites
08.2012 - 06.2013

Personal Assistant, Customer service

International Ram
07.2012 - 09.2012

Cashier

Cato's Fashion
12.2011 - 06.2012

Cashier

Dipin' Dots
09.2011 - 11.2011

Call Center Rep

At&t Call Center
09.2010 - 04.2011

Cashier

Pac Sun
11.2008 - 02.2009

High School Diploma -

Midland Highschool
Amanda Morrison