Amanda Mutombo
Plano
Summary
Results-driven Merchant Services professional with hands-on experience supporting North American Payments (NAP) and Small & Medium Business (SMB) clients across Canada and the US. Skilled in delivering Quick Accept payment solutions, managing high-volume sales pipelines, and building strong client relationships. Adept at qualifying leads, communicating with business owners and executives, and providing tailored payment solutions in fast-paced environments. Organized, detail-oriented, and committed to exceeding client expectations. Multilingual communicator currently pursuing an MBA in Healthcare Management.
Overview
8
8
years of professional experience
Work History
Account Specialist – Merchant Services (NAP/SMB – Quick Accept, Canada & US)
JP Morgan Chase Bank NA
08.2022 - Current
- Delivered Quick Accept payment solutions to SMB clients across Canada and the US, resolving inquiries and ensuring high satisfaction.
- Specialized in onboarding SMB clients to Quick Accept, providing training and support for seamless payment processing.
- Managed Merchant Experience for North American clients, ensuring consistent service quality and compliance in both Canadian and US markets.
- Handled inbound and outbound communications, qualifying cold and warm leads for payment services.
- Engaged with small and mid-size business owners and key decision-makers to assess needs and propose solutions.
- Maintained detailed sales pipeline records and supported administrative duties in a high-velocity environment.
- Stayed current on Merchant Services products, including Quick Accept, to support product development and client needs.
- Demonstrated adaptability and empathy in handling complex cases, ensuring policy compliance and optimal client outcomes.
- Assist merchants onboarding, set up POS, and respond to payment and funding inquiries.
Lead Pastor
Revival Harvest Ministry
04.2020 - Current
- Provided direct guidance and support to diverse individuals, developing training programs and mentoring teams.
- Led organizational initiatives and delivered high-impact communication, including conflict resolution and sensitive care.
- Upheld organizational values and policies in all activities.
CEO’s Assistant
MutMak Consulting
01.2018 - 12.2021
- Supported executive priorities with discretion and efficiency, coordinating HR and administrative projects.
- Facilitated communication between departments, enhancing employee and leadership interactions.
- Managed schedules, travel, and sensitive communications for the CEO.
French Teacher Assistant
Richland College, DCCCD
08.2017 - 12.2018
- Mentored students and supported academic growth, collaborating with educators to enhance learning outcomes.
- Promoted wellness and policy adherence within the classroom.
Education
MBA - Healthcare Management
Southern New Hampshire University
Manchester, NH06.2026
BBA - Finance
Maryville University of Saint Louis
Saint Louis, MO12.2020
Associate of Science - undefined
Richland College
Dallas, TX05.2015
Skills
- NAP/SMB Merchant Services & Quick Accept Solutions
- Payment Solutions Sales & Lead Qualification
- Relationship Management & Client Retention
- Merchant Experience (MX) – Canada & US
- Tele-sales & Written Communication
- Product Knowledge: Quick Accept, Merchant Services
- Sales Pipeline Management & CRM
- Microsoft Office & Excel Proficiency
- Organizational Skills & Multi-tasking
- Policy Compliance & Confidentiality
- Multilingual: English, French, Swahili
LANGUAGES
English (Professional)
French (Native/Bilingual)
Swahili (Native/Bilingual)
ADDITIONAL INFORMATION
- Computer literate: Microsoft Office, Excel, Navigator, Customer Assist, Tandem. Commerce Center, Zendesk, Payment Amin, and multiple software platforms.
- Strong work ethic, positive attitude, and collaborative team player.
- Willingness to take on added responsibilities to meet team goals.
Timeline
Account Specialist – Merchant Services (NAP/SMB – Quick Accept, Canada & US)
JP Morgan Chase Bank NA
08.2022 - Current
Lead Pastor
Revival Harvest Ministry
04.2020 - Current
CEO’s Assistant
MutMak Consulting
01.2018 - 12.2021
French Teacher Assistant
Richland College, DCCCD
08.2017 - 12.2018
MBA - Healthcare Management
Southern New Hampshire University
BBA - Finance
Maryville University of Saint Louis
Associate of Science - undefined
Richland College