Amanda Myles
Phoenix,AZ
Summary
Dynamic manager with a proven track record at Best Buy, excelling in staff management and performance enhancement. Skilled in cross-functional collaboration and training development, I consistently drive team productivity and customer satisfaction, achieving significant improvements in operational efficiency and fostering a culture of excellence.
Overview
12
12
years of professional experience
Work History
Delivery Distribution Area Manager
Best Buy
Goodyear, AZ
01.2022 - Current
- Assisted in monitoring operational processes to ensure compliance with company standards.
- Supported team in daily activities, improving workflow efficiency and safety protocols.
- Collaborated with staff to execute training sessions on equipment usage and safety measures.
- Observed operational metrics, providing insights for process improvements and enhancements.
- Engaged in cross-training initiatives, learning diverse roles within the organization for broader understanding.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
Geek Squad Manager
Best Buy
Scottsdale, AZ
01.2020 - 01.2022
- Oversaw daily operations to ensure efficiency and adherence to company standards.
- Developed and implemented process improvements that enhanced team productivity.
- Managed project timelines, ensuring alignment with strategic objectives and deliverables.
- Coordinated cross-functional teams to streamline communication and workflow processes.
- Analyzed operational data to identify trends and inform decision-making processes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Specialty Sales Manager
Best Buy
Scottsdale, AZ
01.2017 - 01.2020
- Developed and executed strategic sales plans to enhance market presence.
- Led cross-functional teams to drive product launches and promotional campaigns.
- Analyzed market trends to identify growth opportunities and optimize sales strategies.
- Mentored junior sales staff, enhancing team performance and knowledge retention.
- Conducted regular training sessions on product features and competitive landscape analysis.
- Utilized data-driven insights to tailor marketing efforts towards specific customer segments, resulting in increased brand awareness among target demographics.
- Drove increased employee engagement by fostering a positive work environment focused on professional development and recognition.
- Led cross-functional teams to ensure seamless collaboration between various departments, enhancing overall efficiency.
Assistant Store Manager
Sbarros
Mesa, AZ
01.2016 - 01.2017
- Supervised daily store operations, ensuring high standards of customer service and operational efficiency.
- Trained and mentored staff, promoting skill development and enhancing team performance.
- Implemented inventory management strategies, optimizing stock levels and reducing shrinkage.
- Analyzed sales reports to identify trends, driving targeted promotions and product placement initiatives.
- Collaborated with upper management to develop strategic plans for improving store profitability.
- Conducted regular audits to ensure compliance with company policies and safety regulations.
- Resolved customer inquiries and complaints effectively, enhancing overall customer satisfaction experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Mobile Sales Lead
Best Buy
Mesa, AZ
01.2014 - 01.2016
- Led mobile sales team to achieve quarterly revenue targets through strategic planning and execution.
- Developed comprehensive training programs for new sales associates, enhancing product knowledge and customer engagement.
- Analyzed market trends to identify growth opportunities, informing strategic decisions and improving sales tactics.
- Fostered strong relationships with key clients, ensuring high levels of satisfaction and repeat business.
- Implemented inventory management systems to streamline product availability and reduce stock discrepancies.
- Coordinated promotional events that increased brand visibility and drove sales in local markets.
- Mentored junior staff on effective sales techniques, contributing to overall team performance improvement.
- Conducted regular performance reviews, providing actionable feedback that enhanced individual and team productivity.
Education
Bachelor's in Business Management - Business Management
Strayer University
Online09.2025
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Performance management
- Cross-functional collaboration
- Staff training and development
- Customer relationship management
- Quality assurance
Timeline
Delivery Distribution Area Manager
Best Buy
01.2022 - Current
Geek Squad Manager
Best Buy
01.2020 - 01.2022
Specialty Sales Manager
Best Buy
01.2017 - 01.2020
Assistant Store Manager
Sbarros
01.2016 - 01.2017
Mobile Sales Lead
Best Buy
01.2014 - 01.2016
Bachelor's in Business Management - Business Management
Strayer University