Douglas McKay

• Oversaw daily operations by leading a team of 70+ associates and 3 process assistants across multiple shifts. Drove efforts to meet and exceed targets for safety, quality, productivity, and customer delivery. Managed staffing levels to effectively respond to operational requirements.
• Facilitated team development and engagement by fostering a positive environment, providing coaching and feedback, addressing issues promptly, and promoting career growth.
• Oversaw the enforcement of safety policies and procedures across the organization. Led regular safety audits to proactively address hazards. Investigated incidents and executed corrective actions to enhance workplace safety.
• Monitored compliance with organizational policies and regulatory standards to mitigate risks.
• Assisted in analyzing operational data and metrics to support decision-making. Identified potential areas for operational enhancements and cost savings. Collaborated with teams to implement improvements effectively.
• Participated in operations meetings to provide status updates. Assisted support functions such as safety, HR, IT, and maintenance in resolving issues.

Delivered comprehensive educational content for eCornell's Intellectual Property Law Essentials and Legal Essentials programs to enhance student understanding.

• Led the analysis of invention disclosures and collaborated with inventors and stakeholders to draft comprehensive U.S. and international patent applications, including claims and figures. Evaluated USPTO office actions and references to formulate strategic recommendations. Crafted detailed responses to USPTO office actions and engaged with patent examiners to clarify issues. Oversaw the preparation of briefs for appeal board proceedings and analyzed foreign patent office proceedings while coordinating with international associates. Directed the preparation of patentability and freedom to operate opinions and conducted thorough reviews of various agreements. Provided expert client counseling to enhance understanding of patent processes.

Examined patent applications, including reviewing for compliance with applicable statutes and rules, searching appropriate databases for art references, formulated opinions on patentability and communicated with applicants.

• Executed and maintained telecommunications network management system to enhance operational efficiency.
• Coordinated efforts for telecommunications broadband engineering projects, including maintenance of radio towers, replacement of microwave radio network equipment, and expansion of fiber optic systems.
• Achieved improved operational efficiency through the development of robust databases for telecommunications department. Enhanced system reliability and outage reporting processes. Streamlined FCC license management and emergency call tracking project.

• Instructor for various eCornell courses in the Intellectual Property Law Essentials Program and the Legal Essentials Program.

• Implemented and managed telecommunications Network Management System.
• Managed various projects within the Telecommunications Broadband Engineering Group, including oversight of FCC licensing, radio tower maintenance, fiber optic network system expansions, replacement of microwave radio network equipment.
• Developed and supported several operations databases and programs for telecommunications department including system reliability reporting, outage reporting, FCC license management, emergency call tracking, project status reporting.

• Examined patent applications, including reviewing for compliance with applicable statutes and rules, searching appropriate databases for art references, formulated opinions on patentability and communicated with applicants.

• Trained and supervised back-office customer account liaisons, monitored brokerage accounts and account margin requirements, coordinated account activities with branch office/home office personnel, managed exchange reporting requirements.
• Coordinated information technology projects and services for customer accounts department and customer operations department.
• Participated on multi-company development team for new back-office information system
• Created marketing materials for elite services group, assisted in conversion of outside vendor services, analyzed account activity error reports.