Amanda Nappier
Project Manager
Alexandria,VA
Summary
Results-driven Project Manager with 8+ years of experience in federal government contracts. Expertise in managing contract performance, staffing, financials, and compliance for large IT and service contracts. Experienced in PMO leadership, Help Desk operations, Agile/Scrum delivery, and stakeholder coordination. Focused on enhancing operational efficiency and ensuring timely contract deliverables in highly regulated environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager
Oasys International, LLC
05.2022 - 01.2026
- Directed SBA Certification Management Systems (CMS) contract; coordinated staffing, budgeting, and financial performance to meet federal contract requirements.
- Supported the Contracting Officer’s Representative (COR) by managing onboarding processes, access requests, and compliance documentation for new team members.
- Led multiple help desk operations, providing Tier 1 oversight, improving ticket resolution processes, and enhancing the help desk portal to optimize user experience.
- Acted as Help Desk lead for the SBA Small Business Search, resolving user issues, responding to tickets, and ensuring timely support.
- Conducted functional testing and bug validation in staging environments; documented and submitted defects for developer resolution.
- Participated in Agile/scrum ceremonies, including sprint reviews and backlog grooming, and validated completed user stories prior to production deployment.
- Served as Project Manager for two SEC contracts: Managed Print Services (MPS) and data engineering.
- Led PMO activities for SEC MPS contract as primary point of contact for client communications and deliverables, ensuring alignment with project goals.
- Produced monthly and quarterly contract reports using Netaphor SiteAudit, ensuring compliance with contract requirements.
- Managed service call operations for MPS; oversaw ticket queues and provided end-user support.
- Oversaw staffing, financial management, and monthly reporting for the SEC data engineering contract.
- Led cross-functional teams to deliver projects on time and within budget.
- Oversaw project documentation to ensure compliance with industry standards.
- Managed multiple projects with competing deadlines, prioritizing tasks to ensure timely completion of deliverables.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Led meetings with internal team members, consultants and contractors.
Junior Project Manager
Oasys International, LLC
05.2020 - 05.2022
- Directed PMO activities, managing client communications and facilitating contract execution to ensure alignment with project goals.
- Supported delivery of a managed print services solution for the SEC, providing full lifecycle management of printers, copiers, scanners, and fax services across all SEC locations.
- Coordinated staffing, tracked finances, and reported on SEC data engineering contract to maintain project timelines and budget adherence.
- Compiled and submitted monthly and quarterly deliverables using Netaphor SiteAudit.
- Led service call support operations, resolving end-user issues and managing printer support ticket queues to enhance service delivery.
Project Management Lead (PMO)
The Ambit Group
04.2017 - 04.2020
- Provided project management support for VA IT projects, implementing and maintaining the VIP framework.
- Tracked and managed ACOE action items to ensure timely follow-up and resolution, enhancing project accountability.
- Conducted weekly portfolio metrics outreach to identify data quality issues and analyze corrective action effectiveness, improving overall project insights.
- Managed and maintained VIP FAQ Sharepoint site, facilitating streamlined access to project information for team members.
- Updated and maintained VIP policies and process documentation.
Project Management Support Lead
The Ambit Group
05.2016 - 04.2017
- Supported Program Manager in executing Ambit’s FCC program management contract, ensuring alignment with project objectives.
- Compiled, reviewed, and updated contract deliverables to ensure compliance and accuracy.
- Facilitated internal and external communications among project teams to enhance collaboration and information sharing.
- Coordinated onboarding and offboarding activities for contract personnel, streamlining processes to improve transition efficiency.
Education
Bachelor of Arts - Foreign Affairs, Economics
01.2014
Skills
- Agile/Scrum Methodologies
- Sprint Planning
- User Story Review
- Acceptance
- Functional Testing
- User Acceptance Testing (UAT)
- Bug Tracking
- Defect Management
- Help Desk
- IT Service Management
- Atlassian Suite (Jira/Confluence)
- Microsoft Office Suite
- SharePoint
- Budget Oversight
- Compliance Documentation
- Client Communications
- Time Management
- Process Improvement
- Attention to Detail
- Stakeholder Engagement
- Document Management
Certification
Project Management Professional (PMP)
Training
- Certified Scrum Master (CSM)
- Scaled Agile (SAFe)
- Capability Maturity Model Integration (CMMI)
References
Available upon request.
Timeline
Project Manager - Oasys International, LLC
05.2022 - 01.2026
Junior Project Manager - Oasys International, LLC
05.2020 - 05.2022
Project Management Lead (PMO) - The Ambit Group
04.2017 - 04.2020
Project Management Support Lead - The Ambit Group
05.2016 - 04.2017
University of Virginia - Bachelor of Arts, Foreign Affairs, Economics