Amanda Nelson
Denver,CO
Summary
Highly-qualified and hardworking leader offering advanced skills in developing and delivering high-quality proposals with great communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Assistant Laboratory Manager
Adore Fertility
11.2021 - 08.2023
- Kept laboratory in compliance with applicable guidelines and laws, and helped organize and write standard operation of procedures for the clinic.
- Scheduled all male patients and coordinated with the clinical team to verify procedural needs, semen analyses, sperm preparation for IUI and ICSI procedures, sperm freezing and advising for patients, analysis and coordination of all donor sperm, and all contact material testing within the clinic.
- Promoted within six months to laboratory manager from andrologist due to determination for success, appreciation of patient safety, efficient time management, and attention to detail.
- Trained new employees on the electronic records system, procedures that needed to be followed throughout clinic, and all protocols to become an andrologist within the andrology lab.
- Managed all specimens transported in or out of the clinic and became the third party coordinator.
- Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
CNA and Cardiac Telemetry Technician
Denver Health Hospital
07.2020 - 08.2021
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Selected by Level 1 trauma unit administration team to work on fast-paced, highly specialized trauma unit as a newly certified nursing assistant graduate.
- Selected by hospital leadership to be the first employee to earn a role-model status in only one year and was given a promotion within five months to cardiac telemetry.
Learning Assistant
University Of Colorado Denver
01.2019 - 05.2020
- Selected by leadership for role as Learning Assistant-3 semesters within Biology.
- Supported student learning needs and provided individualized guidance to promote academic goal-achievement.
- Facilitated student engagement and collaboration to enhance classroom learning.
- Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
- Assisted with doctorate research by doing investigative work and proofreading.
Lead Server
Del Frisco's Restaurant Group Inc.
06.2018 - 08.2019
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Account Manager
Pacific Office Automation
07.2017 - 05.2018
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with all office and information technologies.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Education
No Degree - Pre-Medicine
University of Colorado Denver
DenverBachelor of Arts - Communications/Marketing And Business Minor
University of Kentucky
Lexington, KY12.2016
Skills
- Medical Laboratory Management
- Operational Efficiency
- Managing Laboratory Operations
- Employee Supervision and Training
- Records Management Systems
- Business Operations
- Team Leadership
- Verbal and Written Communication
- Customer Relationship Management
- Complex Problem-Solving
Timeline
Assistant Laboratory Manager
Adore Fertility
11.2021 - 08.2023
CNA and Cardiac Telemetry Technician
Denver Health Hospital
07.2020 - 08.2021
Learning Assistant
University Of Colorado Denver
01.2019 - 05.2020
Lead Server
Del Frisco's Restaurant Group Inc.
06.2018 - 08.2019
Account Manager
Pacific Office Automation
07.2017 - 05.2018
No Degree - Pre-Medicine
University of Colorado Denver
Bachelor of Arts - Communications/Marketing And Business Minor
University of Kentucky