Amanda Nichols
Lebanon,Missouri
Summary
Compassionate CMA with a proven track record at Arrowhead Assisted Living, excelling in patient-focused care and HIPAA compliance. Enhanced resident comfort through attentive support and effective communication with families. Recognized for training staff and implementing infection control measures, ensuring a safe and clean environment for optimal health outcomes.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Certified Medical Aide
Arrowhead Senior Living
Osage Beach, MO
09.2024 - Current
- Assisted residents with daily living activities, ensuring comfort and safety.
- Administered medications according to established protocols and schedules.
- Monitored vital signs, reporting changes to nursing staff promptly.
- Maintained cleanliness and organization in resident living areas and common spaces.
- Documented care provided using electronic health records efficiently.
- Trained new staff on care procedures and safety protocols effectively.
- Enhanced patient comfort by providing compassionate and attentive care.
- Administered medication according to physician orders, maintaining strict adherence to safety protocols and dosage guidelines.
- Built rapport with patients by offering emotional support throughout their stay in the facility, fostering trust and confidence in the quality of care provided.
Assistant Retail Manager
BonWorth
Lebanon, Mo
03.2018 - 08.2023
- Developed promotional displays to increase merchandise visibility and boost sales.
- Implemented visual merchandising standards to align with brand guidelines and improve aesthetics.
- Resolved customer complaints effectively, fostering a positive shopping experience and loyalty.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Maximized sales by developing creative merchandising displays that showcased products effectively.
- Collaborated with store manager on promotional events, driving increased foot traffic and sales revenue.
Retail Store Mannager
BonWorth
Osage Beach, MO
07.2013 - 03.2018
- Led daily operations to enhance customer experience and drive sales performance.
- Conducted regular performance reviews to mentor staff and promote professional development.
- Analyzed sales data to identify trends, inform merchandising strategies, and adjust pricing.
- Resolved customer complaints promptly, fostering loyalty and enhancing store reputation.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma - General Studies
Lebanon High School
Lebanon, MO05-2004
Skills
- Patient care
- HIPAA compliance
- Patient observation
- Emotional support
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Problem-solving abilities
- Reliability
- Excellent communication
- Direct patient care
- Organizational skills
- Active listening
- Catheter care
Timeline
Certified Medical Aide
Arrowhead Senior Living
09.2024 - Current
Assistant Retail Manager
BonWorth
03.2018 - 08.2023
Retail Store Mannager
BonWorth
07.2013 - 03.2018
High School Diploma - General Studies
Lebanon High School