Amanda Oehmen
Princeton,MN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the cabinetry industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Cabinet Designer
DWELL44
St. Louis Park, MN
05.2022 - 03.2023
- Conducted thorough consultations with clients to identify their specific needs, preferences, and budget constraints throughout the design process.
- Collaborated with architects, contractors, and other design/trade professionals to ensure cohesive integration of cabinet designs into the overall project concept.
- Utilized Revit software to create detailed drawings of custom cabinetry.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results for all clients.
- Provided exceptional customer service by addressing client concerns or questions promptly throughout the design process.
- Worked closely with manufacturing partners to resolve any production issues or delays promptly, minimizing potential impact on project timelines.
- Coordinated with installation teams to guarantee seamless integration of cabinetry into clients' homes or businesses.
- Maintained detailed records of each project's status, including progress updates, revisions, approvals, and completed deliverables.
Project Coordinator
DWELL44
St. Louis Park, MN
06.2021 - 05.2022
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project's execution phase, helping maintain smooth workflow across departments involved in its completion process.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Maintained database and spreadsheets with accurate inventory and status.
Customer Service Representative
Crystal Cabinets, Inc
Princeton, MN
10.2014 - 05.2021
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
- Utilized ERP systems proficiently for managing order data, streamlining operations across departments.
- Established trust with clients through diligent follow-up and transparent communication, leading to repeat business and long-term customer relationships.
Cabinet Builder
Crystal Cabinets, Inc
Princeton, MN
10.2006 - 10.2014
- Increased production efficiency by optimizing workflow and minimizing wasted materials.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges throughout the cabinet building process.
- Assembled cabinet components using glue and mechanical fasteners to create strong, durable products.
- Installed hardware such as drawer pulls, hinges, and handles.
- Inspected completed cabinets for quality assurance.
Education
Milaca Secondary High School
Milaca, MNSkills
- Project Management
- Team Collaboration
- Custom Cabinetry Design
- Client Communication
- Technical Drawing
- Paperwork/Order Processing
- Product Knowledge
- Follow-Up Skills
- Research
- Problem-Solving Abilities
- Customer Relationship Management (CRM)
Timeline
Cabinet Designer
DWELL44
05.2022 - 03.2023
Project Coordinator
DWELL44
06.2021 - 05.2022
Customer Service Representative
Crystal Cabinets, Inc
10.2014 - 05.2021
Cabinet Builder
Crystal Cabinets, Inc
10.2006 - 10.2014
Milaca Secondary High School