Fransuas Hernandez
Bonita Springs,FL
Summary
With a proven track record at CLN Quality Corp, I spearheaded strategic growth and operational excellence, enhancing brand reputation and stakeholder relationships. Skilled in conflict resolution and fluent in Spanish, my leadership consistently delivers on profitability and team development, embodying reliability and advanced security management.
Overview
15
15
years of professional experience
Work History
Cabinet Designer
Interiors Unlimited
06.2024 - 04.2025
- Maintained detailed records of each project''s status, including progress updates, revisions, approvals, and completed deliverables.
- Assisted clients in selecting appropriate materials, finishes, and hardware to complement their overall design aesthetic.
- Participated in ongoing professional development opportunities to enhance skills and stay current on industry best practices.
- Developed strong relationships with vendors and suppliers, negotiating favorable pricing and delivery terms for materials.
General Manager of Operations
CL Quality Granite And Marble
10.2010 - 09.2018
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Partnered with vendors and suppliers to effectively manage and budget.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
Transportation Associate
Advanced Auto Parts
04.2010 - 10.2010
- Enhanced timely deliveries by optimizing transportation routes and schedules.
- Streamlined operations with thorough route planning and effective communication between drivers, dispatchers, and warehouse staff.
- Contributed to team success through consistent collaboration with other Transportation Associates and management.
- Promoted a positive work environment within the transportation department fostering a culture of collaboration among team members.
- Increased customer satisfaction by providing professional service and timely delivery of shipments.
- Minimized shipment delays by proactively addressing potential roadblocks such as weather conditions or traffic jams.
- Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear.
Security Officer
Hyatt Regency Coconut Point Resort And Spa
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
Associate of Science - Criminal Justice
Southwest Florida College
1685 Medical Ln #200, Fort Myers, FL 33907Skills
- Material Knowledge
- Stone cutting
- Measurement accuracy
- Backsplash Installation
- Layout Design
- Project Estimation
- Deadline Adherence
- Commercial and residential projects
- Project Management
- Cost Estimation
- Client consultation
- Budgeting and Estimating
- AutoCAD proficiency
- Space Planning
- Call Center Management
- Materials knowledge
- Estimating costs
- Safety Regulations
- Team Leadership
- Time Management
- Verbal and written communication
Sales Representative Countertops
Kitchen and Bath Designer
Remodeling Consultant
Management Skills
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Customer Relationship Management (CRM)
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Business Administration
- Product Management
- Expectation setting
- Salesforce Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Problem Resolution
- Hiring and Training
- Managing Operations and Efficiency
- Customer Relationship Management
- Task Delegation
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Schedule Management
Accomplishments
- Achieved Sales by introducing ProKitchen for Cabinet 2D and 3D Design and sales tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Documented and resolved scheduling,fabrication,route, and sales issues which led to satisfied customers.
- Achieved sales by introducing Prokitchen Design Program for our kitchen and bathroom cabinet designs tasks.
Additional Information
I have over 14 years of experience as a general manager in a countertop company, with a specialization in kitchen and bath remodeling for 6 years. I am proficient in the Pro-kitchen design program, skilled in field measurements, and have extensive experience in sales, customer service, crew management, scheduling, and ordering. I am deeply passionate about designing kitchens and baths and am eager to find a new opportunity where I can continue to grow and excel.
I started as a sales rep and worked my way up to General Manager of 3 businesses. My work required the following:
- Financial management
- Sales for commercial/private customers
- Managing a sales team
- Managing schedules
- Ordering and field measuring
- Customer service
- Phone Answering
- Payroll management
- Conducting meetings
- Route managing
- Invoicing/Estimating
- Accounting Assistant
I also managed 2 other showrooms doing the above from one location. I helped create contracts and new ways of sales, trained sales reps, and taught others about the business. I scheduled the routes for the installers, templates, and installation days for the work to get done in an orderly fashion. I am a cabinet designer, I can design, measure, and order the materials needed for the job. I am trained in the ProKitchen program and have also used the 2020 cabinet program as well. I am QuickBooks savvy and Google and Microsoft Word savvy as well. I am a hands-on person and love to work in the customer fieldwork environment. I enjoy designing and creating a lovely space for customers to enjoy for years to come.
Languages
Spanish
Native or Bilingual
Timeline
Cabinet Designer
Interiors Unlimited
06.2024 - 04.2025
General Manager of Operations
CL Quality Granite And Marble
10.2010 - 09.2018
Transportation Associate
Advanced Auto Parts
04.2010 - 10.2010
Associate of Science - Criminal Justice
Southwest Florida College
Security Officer
Hyatt Regency Coconut Point Resort And Spa
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