AMANDA OKIKE
Newberry
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Esthetician
Ageless Spa Center
01.2023 - 09.2025
- Performed facial treatments using advanced skincare products and techniques.
- Educated clients on proper skincare routines and product recommendations.
- Maintained cleanliness and sanitation of treatment rooms and equipment.
- Assisted in developing personalized treatment plans for diverse skin types.
- Collaborated with team members to enhance service offerings and client experiences.
- Conducted skin analysis to identify client needs and recommend appropriate services.
- Managed appointment scheduling and client records for efficient operations.
- Maintained cleanliness of treatment room and equipment between appointments.
- Set up patient rooms and sterilized equipment.
- Provided excellent customer service and skincare treatments to clients.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Attended continuing education courses related to esthetics industry advancements.
Assistant Leader
Amscot Financial services
01.2019 - 01.2023
- I assist customers with processing new cash advances, check cashing, bill payments, notaries
- Assisted in training new staff on company policies and procedures.
- Managed customer inquiries and resolved issues promptly and professionally.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Assisted in training new employees on company policies and procedures.
- Utilized problem-solving skills to resolve conflicts between customers or employees.
- Created reports on sales performance and tracked store metrics.
- Greeting customers with a smile and assisting with any issues they may have
- My position is also responsible for closing the store and occasionally opening the branch when vacations are do
- I also make sure cash drawers, vault and ATM balances by the end of the night
- I answer incoming phone calls and assist customers with their accounts as well as making outbound calls as a certified debt collector.
Education
License - Esthetics
Aveda Institute
02.2010 - 06.2010
Skills
- Strong time management skills
- Great communication skills
- Multitasks
- Resolves differences
- Motivates others
- Dependable
- Scheduling
- Superior attention to detail
- Customer service
- Cash handling
- Training and mentoring
- Metric tracking
Timeline
Esthetician
Ageless Spa Center
01.2023 - 09.2025
Assistant Leader
Amscot Financial services
01.2019 - 01.2023
License - Esthetics
Aveda Institute
02.2010 - 06.2010