Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Olen

Punta Gorda,FL

Summary

Reliable candidate, loyal, outgoing and a dedicated employee, who has the ambition to succeed in any environment. Having over 25 years of extensive experience in customer service, I still love to learn. I am always up for a challenge, whatever the situation. I get along well with others, while also being able to work effectively on my own. Seeking a position where I can develop and excel while giving the best to my employer.

Overview

9
9
years of professional experience

Work History

Restaurant Guest Service Manager

River City Grill And Italia At River City
11.2014 - Current
  • Enhanced customer satisfaction by addressing and resolving guest concerns swiftly and professionally.
  • Completed ongoing training to stay current of product, service and policy changes. Also employee training.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery, resulting in positive guest feedback.
  • Mentored and trained over 50 new team members, fostering a supportive work environment and promoting professional growth.
  • Coordinated special events and private and business parties as well as off-site catering ensuring memorable experiences for guests and generating repeat business.
  • Managed establishment finances, including counting cash and receipts and completing bank deposits.
  • Controlled day-to-day operations with shift management strategies and effective food and labor controls.
  • Assisting General Manager with the weekly front of the house schedule, floor plans and side work for over 30 employees.

Insurance Sales Agent

Mike Martin State Farm
10.2021 - 12.2022
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Expanded client base by generating referrals from satisfied customers and networking within the community.
  • Emphasized product features based on analysis of customers' needs.
  • Calculated quotes and educated potential clients on insurance options. Finalized sales and collected necessary premiums on or before the effective date of
    coverage.
  • Sold over 250 auto & home insurance policies.
  • Managed and overlooked over 700 accounts for homeowners and auto insurance holders policies.

Education

Associate of Arts - Liberal Arts And Sciences

Northwest Michigan College
Traverse City, Mi
05.2016

Skills

  • Organizational & Time Management kills
  • Recordkeeping
  • Analytical Thinking & Critical Thinking
  • Guest Relation Management
  • Task Prioritization & Multitasking
  • Communication Skills
  • Team Supervision
  • Schedule Coordination
  • Complaint Resolution
  • Computer literacy

Timeline

Insurance Sales Agent

Mike Martin State Farm
10.2021 - 12.2022

Restaurant Guest Service Manager

River City Grill And Italia At River City
11.2014 - Current

Associate of Arts - Liberal Arts And Sciences

Northwest Michigan College

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Amanda Olen