Amanda Olen
Punta Gorda,FL
Summary
Reliable candidate, loyal, outgoing and a dedicated employee, who has the ambition to succeed in any environment. Having over 25 years of extensive experience in customer service, I still love to learn. I am always up for a challenge, whatever the situation. I get along well with others, while also being able to work effectively on my own. Seeking a position where I can develop and excel while giving the best to my employer.
Overview
9
9
years of professional experience
Work History
Restaurant Guest Service Manager
River City Grill And Italia At River City
11.2014 - Current
- Enhanced customer satisfaction by addressing and resolving guest concerns swiftly and professionally.
- Completed ongoing training to stay current of product, service and policy changes. Also employee training.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, resulting in positive guest feedback.
- Mentored and trained over 50 new team members, fostering a supportive work environment and promoting professional growth.
- Coordinated special events and private and business parties as well as off-site catering ensuring memorable experiences for guests and generating repeat business.
- Managed establishment finances, including counting cash and receipts and completing bank deposits.
- Controlled day-to-day operations with shift management strategies and effective food and labor controls.
- Assisting General Manager with the weekly front of the house schedule, floor plans and side work for over 30 employees.
Insurance Sales Agent
Mike Martin State Farm
10.2021 - 12.2022
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Emphasized product features based on analysis of customers' needs.
- Calculated quotes and educated potential clients on insurance options. Finalized sales and collected necessary premiums on or before the effective date of
coverage. - Sold over 250 auto & home insurance policies.
- Managed and overlooked over 700 accounts for homeowners and auto insurance holders policies.
Education
Associate of Arts - Liberal Arts And Sciences
Northwest Michigan College
Traverse City, Mi05.2016
Skills
- Organizational & Time Management kills
- Recordkeeping
- Analytical Thinking & Critical Thinking
- Guest Relation Management
- Task Prioritization & Multitasking
- Communication Skills
- Team Supervision
- Schedule Coordination
- Complaint Resolution
- Computer literacy
Timeline
Insurance Sales Agent
Mike Martin State Farm
10.2021 - 12.2022
Restaurant Guest Service Manager
River City Grill And Italia At River City
11.2014 - Current
Associate of Arts - Liberal Arts And Sciences
Northwest Michigan College
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