Karla Centeno
Lynn,MA
Summary
Experienced restaurant professional with a proven ability to enhance guest experiences and streamline service operations. Skilled at fostering a collaborative team atmosphere that drives success. Renowned for adaptability and dependability, consistently delivering effective problem-solving and clear communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Guest Service Manager
Mission Boathouse
Beverly, MA
11.2022 - 10.2024
- Enhance customer satisfaction by addressing and resolving guest concerns, swiftly and professionally
- Streamlined reservation process for increased efficiency and improved guest experience
- Enhanced team efficiency, ensuring prompt food service.
- Coordinated special events and private parties, ensuring memorable experiences for guests and generating repeat business
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Monitored and adjusted pricing, discounts and promotions to maximize profitability
- Built lasting relationships with returning patrons.
Server Shift Leader
Outback Steakhouse
Peabody, MA
09.2021 - 10.2022
- Enhance customer satisfaction by promptly addressing concerns and providing personalized solutions
- Provided support to other team members when needed
- Provided guest with an amazing experience and environment to create memorable moments
Server Shift Leader
Mount Vernon Restaurant
Somerville, MA
02.2019 - 03.2020
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift
- Maximize guest satisfaction by maintaining high-quality food presentation and ensuring prompt service
Education
Digital Communications and Multimedia
Lynn Vocational Technical Institute
Lynn, MASkills
- Effective Complaint Management
- Performance Assessment
- Food Safety Knowledge
- Staff Shift Coordination
- Skilled in Task Prioritization
- Team Motivation Strategies
- Guest Experience Improvement
Accomplishments
- Collaborated with team of 40+ members in the development of Mission Boathouse.
- Achieved higher sales through effectively helping with food and beverage knowledge.
- Supervised team of 20+ staff members.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Certification
- Allergen
- TiPS
- Crowd Management
Timeline
Restaurant Guest Service Manager
Mission Boathouse
11.2022 - 10.2024
Server Shift Leader
Outback Steakhouse
09.2021 - 10.2022
Server Shift Leader
Mount Vernon Restaurant
02.2019 - 03.2020
Digital Communications and Multimedia
Lynn Vocational Technical Institute