Amanda Olivarez
Harlingen,TX
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Host
Cheddars Scratch Kitchen
10.2021 - Current
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
Host
Chili's Bar And Grill
03.2019 - 10.2021
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
Education
Bachelor of Science - Kinesiology
The University of Texas Rio Grande Valley
Edinburg, TX05.2023
Skills
- Guidance
- Active Listening
- Friendliness
- Conflict-Resolution
- Mindfulness
- Multitasking
- CPR/AED Certification
Timeline
Host
Cheddars Scratch Kitchen
10.2021 - Current
Host
Chili's Bar And Grill
03.2019 - 10.2021
Bachelor of Science - Kinesiology
The University of Texas Rio Grande Valley
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