Summary
Overview
Work History
Education
Skills
Timeline

Amanda Olsen

Corinth,NY

Summary

Dynamic service leader with a proven track record at Hannaford Supermarket, excelling in customer service excellence and team management. Recognized for resolving escalated complaints and fostering collaboration, while mentoring team members to enhance performance. Committed to delivering results through exceptional communication and a focus on continuous improvement.

Overview

12
12
years of professional experience

Work History

Service Leader

Hannaford Supermarket
08.2023 - Current
  • Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
  • Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.

Store Manager

Famous Footwear
08.2013 - 12.2023
  • Resolved customer concerns efficiently to achieve favorable results.
  • Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
  • Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
  • Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
  • Collaborated with other departments to resolve complex client issues quickly and effectively.

Education

GED - General

Provo High School, Provo, UT
05.2000

Skills

  • Team management
  • Exceptional communication
  • Coaching and mentoring
  • Customer service excellence

Timeline

Service Leader - Hannaford Supermarket
08.2023 - Current
Store Manager - Famous Footwear
08.2013 - 12.2023
Provo High School - GED, General

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