Amanda Olvera
Canyon Country,CA
Summary
Focused Ride Operator follows procedures and protocols to maximize safety. Detail-oriented individual with great communication and team collaboration skills. Reliable Lead Ride Operator with 5 years of customer service experience and outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Lead Ride Operator
Six Flags Magic Mountain
05.2018 - Current
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Participated in ongoing training sessions, staying up-to-date on industry best practices and safety standards.
- Demonstrated excellent multitasking abilities while operating multiple rides within assigned areas during busy park hours.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Trained new ride operators on safety procedures and ride operations.
General Merchandiser
Target
09.2020 - 02.2021
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Streamlined merchandise organization for enhanced store appearance and easier customer navigation.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Greeted customers and directed to requested products.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Implemented visual merchandising strategies that attracted customers and boosted overall store performance.
Education
High School Diploma -
John F. Kennedy High School
Granada Hills, CA06.2018
Skills
- Ride Set up
- Policy Compliance
- Safety Management
- Organizational Skills
- Teamwork Abilities
- Computer Literacy
- Time Management
- Multitasking
- Data Entry
- Microsoft Excel
- Customer Service
- Conflict Resolution
Timeline
General Merchandiser
Target
09.2020 - 02.2021
Lead Ride Operator
Six Flags Magic Mountain
05.2018 - Current
High School Diploma -
John F. Kennedy High School
References
References available upon request.
References
References available upon request.
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