AMANDA ORTEGA
Abilene,TX
Summary
Dedicated Center Manager skilled in streamlining healthcare operations and elevating patient experiences through effective workflow optimization. Strong abilities in team leadership have resulted in improved performance and cohesion, achieving significant targets within demanding settings. Focused on applying knowledge and skills for career progression while furthering the success of the organization.
Overview
12
12
years of professional experience
Work History
Team Lead
Nova Medical Centers
Abilene, Texas
02.2023 - Current
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Ensured compliance with company policies and procedures throughout the team.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Facilitated training sessions for new employees on company policies and procedures.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies to increase team productivity and improve customer service levels.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated team members through recognition programs and performance-based incentives.
- Trained new staff in relevant processes and procedures.
- Motivated staff through positive reinforcement techniques.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Managed conflict resolution within the team to maintain a positive work environment.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
X-Ray Technician
Nova Medical Centers
Abilene, TX
09.2021 - Current
- Monitored video display of scanned areas to adjust contrast and density, improving overall picture quality.
- Described and explained procedures to patients and observed patients during procedures to determine comfort levels.
- Reset examination rooms between appointments by cleaning surfaces and restocking supplies.
- Generated precise images of target body areas to aid physicians in diagnosing patients' issues.
- Participated in continuing education activities related to x-ray technology.
- Positioned imaging equipment and adjusted controls to set exposure time and distance.
- Reviewed patient medical history prior to performing imaging procedure.
- Processed digital images using specialized computer software programs.
- Demonstrated knowledge of anatomy, physiology, pathology and pharmacology related to radiology services.
- Provided assistance to physicians and other technologists during complex procedures.
- Completed general administrative tasks to support radiology department.
- Utilized radiation safety measures and protection devices to promote safety of staff and patients.
- Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
- Maintained currency on radiologic technology and made recommendations to leadership regarding equipment updates and replacements.
- Maintained accurate records of all images taken.
- Evaluated and reviewed many developed x-rays to determine satisfactory images for diagnostic purposes.
- Provided quality control checks on equipment before each use.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with scheduling appointments for patients undergoing imaging procedures.
- Adhered to safety standards when dealing with radiation and hazardous materials.
- Maintained imaging equipment, assessing for issues and proper functionality after each use, troubleshooting concerns and escalating major issues to maintenance staff.
Medical Assistant
OccmedTX
Abilene
05.2021 - 09.2021
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Cleaned and maintained medical equipment following procedures and standards.
- Measured vital signs and took medical histories to prepare patients for examination.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Educated patients about medications, procedures and physician's instructions.
- Registered new patients into practice management software program accurately entering demographic information.
- Processed orders for medical supplies and lab equipment.
- Documented notes during patient visits.
- Filed insurance claims forms in accordance with applicable regulations.
- Administered medications under physician's supervision.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Organized patient charts before each day's clinic sessions began.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Changed dressings on wounds to prevent infection and check for healing.
- Explained treatment procedures and physicians' instructions.
- Positioned patients properly during examination or treatment for comfort and safety.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Inspected equipment to ensure proper working order prior to use on patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Incorporated outside records into charts and EHR.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
Surgical Technologist
Hendricks Medical Center
Abilene/Graham,Brownwood, Texas
01.2020 - 05.2021
- Conducted post-surgical inventory of instruments and supplies, ensuring everything was accounted for.
- Prepared and maintained sterile field for surgical procedures.
- Operated equipment and machinery according to safety guidelines.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
- Cleansed and disinfected operating rooms after procedures were completed.
- Used hemostatic clamps, suture ligatures and electrocautery equipment to control bleeding.
- Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
- Prepared dressings or bandages, applying or assisting with application following surgery.
- Maintained reusable surgical instrumentation and equipment, including decontamination, cleaning, sterilizing, storing and distributing.
- Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
- Assisted surgeon with patient preparation for total joint replacement procedures.
- Communicated effectively with surgeons, nurses, anesthesiologists, and scrub techs while performing duties in the OR environment.
- Monitored sterilization process for surgical instruments or equipment used during procedures.
- Transported patients to operating room before surgery and monitored vital signs throughout procedure.
- Operated or monitored lights, machines or equipment to support proper operation.
- Provided support services such as stocking supplies in OR rooms or restocking carts between cases.
- Observed aseptic technique and infection control protocols at all times.
- Inspected instruments post-operatively for proper function or damage before returning them to stock room.
- Received specimens from pathology laboratory for examination by surgeon during operation.
- Organized equipment and instruments in alignment with surgical protocols and surgeon preferences.
- Performed pre-operative skin preparation on patients prior to surgery.
- Assisted in positioning patients on operating table and covered them with sterile drapes.
- Assisted in the application of wound dressings, casts, and other medical devices.
- Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments.
Office Manager
Angels of Care Pediatrics
Abilene, TX
09.2016 - 10.2019
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Maintained confidential records relating to personnel matters.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Monitored inventory levels and placed orders when needed.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Recruited and trained new employees to meet job requirements.
- Responded to customer inquiries via phone or email in a professional manner.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Administered payroll and maintained proper documentation of employee personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Assigned work and monitored performance of project personnel.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Interpreted and communicated work procedures and company policies to staff.
- Ensured compliance with applicable laws regarding employment practices.
- Assisted in recruiting, onboarding and training new employees.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Developed effective communication strategies between departments within the organization.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained filing system for records, correspondence and other documents.
- Managed office budget to handle inventory, postage and vendor services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
Key Holder
Claire’s Boutique
Abilene, TX
08.2013 - 01.2015
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Collaborated with management to determine key tasks and delegate to staff members.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Managed promotional initiatives aimed at optimizing profit margins and increasing engagement.
- Handled customer inquiries and complaints with professionalism and patience.
- Ensured store was opened and closed in a timely manner according to company policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Developed schedules for associates based on needs of the business.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Partnered with store leadership team to learn and understand management processes and reports.
- Replenished merchandise displays throughout the store as needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Managed daily operations, client relations and IT.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Ensured compliance with all company policies and procedures.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Minimized waste to ensure department stayed on track for achieving sales and profit targets.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Allocated duties among staff, defining objectives effectively.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated equipment and machinery according to safety guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Assisted in general housekeeping to maintain store image.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Supervised bank deposits and security procedures to support store opening and closing.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
Education
Associate of Applied Science - Surgical Technology
Cisco College
01.2020
Associate of Applied Science - Business System Technology
Cisco College
Abilene, TXSkills
- Meticulous Attention to Detail
- Ability to work under pressure
- Business Management Expertise
- Aseptic knowledge & technique
- Team Development
- Report & document preparation
- Staff development & training
- Records management
- Inventory Control
- Fundamental Computer Skills
- Operations management
- Customer focus
- Efficiency Improvement
Timeline
Team Lead
Nova Medical Centers
02.2023 - Current
X-Ray Technician
Nova Medical Centers
09.2021 - Current
Medical Assistant
OccmedTX
05.2021 - 09.2021
Surgical Technologist
Hendricks Medical Center
01.2020 - 05.2021
Office Manager
Angels of Care Pediatrics
09.2016 - 10.2019
Key Holder
Claire’s Boutique
08.2013 - 01.2015
Associate of Applied Science - Surgical Technology
Cisco College
Associate of Applied Science - Business System Technology
Cisco College