Amanda Ortega
El Paso
Summary
Detail-oriented professional with expertise in content moderation and customer relationship management. Proven ability to handle inquiries efficiently while ensuring compliance with company policies.
Overview
9
9
years of professional experience
Work History
Social Media Moderator
Teleperformance USA
El Paso
10.2025 - Current
- Reviewed flagged posts and determined actions according to company policies.
- Evaluated policies and identified strategic improvements for engagement metrics.
- Maintained high accuracy in task completion in all tasks performed. while moving with fast-paced timer.
Assistant Manager
Little Caesars Pizza
El Paso
04.2023 - 09.2025
- Assisted in managing daily operations and customer service at busy pizza franchise.
- Managed inventory levels to ensure adequate stock for operations., ensuring stock levels met operational needs.
- Handled inventory management, ensuring stock levels met operational needs.
Casino Cashier
Speaking Rock Entertainment Center
El Paso
02.2018 - 12.2023
- Processed cash transactions with precision, ensuring compliance with gaming regulations.
- Verified customer identification and age to uphold responsible gaming standards and enhance customer trust.
- Reported any suspicious activity or theft attempts to management.
- Documented large cash winnings for IRS compliance, safeguarding the facility from potential legal issues.
Cashier
Walmart
El Paso
04.2017 - 12.2019
- Operated cash register and managed customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Handled cash, credit, and gift card transactions accurately.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Diploma - Cosmetology
Tri State Cosmetology
09-2024
High School Diploma -
Del Valle High School
El Paso, TX09-2018
Skills
- Content moderation
- Social media strategy
- Policy enforcement
- Social media analytics
- Data analysis
- Complaint resolution
- Content review
- Post evaluation
- Detail orientation
- Communication
- Effective communication
- Team collaboration
- Cash handling accuracy
- Inventory management
Timeline
Social Media Moderator
Teleperformance USA
10.2025 - Current
Assistant Manager
Little Caesars Pizza
04.2023 - 09.2025
Casino Cashier
Speaking Rock Entertainment Center
02.2018 - 12.2023
Cashier
Walmart
04.2017 - 12.2019
Diploma - Cosmetology
Tri State Cosmetology
High School Diploma -
Del Valle High School