Doris R Gardea
El Paso,TX
Summary
Analytical social media moderator skilled in identifying trends and implementing moderation strategies. Strong attention to detail and effective communication skills contribute to maintaining community guidelines and enhancing user interactions.
Overview
6
6
years of professional experience
Work History
Social Media Moderator
Teleperformance
El Paso, Texas
01.2025 - Current
- Reported inappropriate content for review and action by management.
- Analyzed trending topics to inform content moderation strategies.
- Reviewed and moderated user-generated content for inappropriate language, spam, or other violations of the company's social media policy.
- Monitored user interactions to ensure adherence to community guidelines.
- Reviewed and updated moderation policies based on user feedback and trends.
Banking Specialist
Alorica
El Paso, Texas
07.2024 - 12.2024
- Assisted clients with account inquiries and resolved issues promptly.
- Collaborated with team members to enhance customer service strategies.
- Assisted in creating new accounts, processed deposits and withdrawals, and maintained accurate records of transactions.
- Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior.
- Educated clients on available banking products and services effectively.
Collections Agent
Intelogix
El Paso, Texas
08.2023 - 06.2024
- Managed collections for overdue accounts through effective communication strategies.
- Collaborated with team members to improve collection techniques and processes.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Drafted letters demanding payment from delinquent customers using standard templates.
- Implemented collection strategies to maximize recovery rates.
Customer Service Representative
GC Services
El Paso, Texas
12.2022 - 06.2023
- Assisted customers with inquiries and resolved issues effectively.
- Collaborated with team members to improve service delivery and efficiency.
- Handled escalated complaints with professionalism and care.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Verde Salad Co
Server
El Paso, Texas
07.2022 - 12.2022
- Prepared and assembled food items according to safety and hygiene standards.
- Operated kitchen equipment to ensure efficient food preparation and service.
- Maintained cleanliness and organization of kitchen and dining areas during shifts.
- Assisted in inventory management by tracking food supplies and restocking as needed.
- Collaborated with team members to deliver excellent customer service during peak hours.
- Assisted other staff members with various tasks as needed.
Birria Culiacan
Server
El Paso, TX
02.2020 - 10.2020
- Provided excellent customer service in a fast-paced dining environment.
- Took orders accurately and communicated them to the kitchen staff.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Assisted in training new servers on restaurant procedures and service standards.
- Handled cash transactions and processed payments efficiently at the register.
- Collaborated with team members to ensure smooth dining experiences for guests.
Education
High School Diploma -
Clint High School
Clint, TX06-2022
Skills
- Content moderation
- Customer service
- Conflict resolution
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
- Customer support
- Organizational skills
- Multitasking Abilities
- Problem-solving
- Decision-making
- Complaint resolution
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Social Media Moderator
Teleperformance
01.2025 - Current
Banking Specialist
Alorica
07.2024 - 12.2024
Collections Agent
Intelogix
08.2023 - 06.2024
Customer Service Representative
GC Services
12.2022 - 06.2023
Verde Salad Co
Server
07.2022 - 12.2022
Birria Culiacan
Server
02.2020 - 10.2020
High School Diploma -
Clint High School
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