Carolina Ramirez
El Paso,TX
Summary
Dynamic professional with experience at Teleperformance USA as a Social Media Moderator, adept at fostering community engagement and driving user-generated content. Skilled in social media analytics and effective communication, I excel in problem-solving and adaptability and user satisfaction. Proven track record of enhancing online presence and community interaction.
Overview
3
3
years of professional experience
Work History
Social Media Moderator
Teleperformance USA
01.2023 - Current
- Managed multiple social media accounts simultaneously, maintaining consistent branding and messaging across all channels.
- Spearheaded initiatives to gather user-generated content from followers, showcasing authentic brand experiences while fostering a sense of community among users.
- Devised creative solutions to troubleshoot issues that arose during live events or product launches, minimizing disruptions in communication flow.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
Cashier Team Lead
Family Dollar
02.2022 - 06.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
Dental Assistant
Texas Dental Care
07.2022 - 12.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Education
High School Diploma -
Clint Early College Academy
Clint, TX05-2018
Skills
- Customer support
- Social media and promotions
- SEO
- Social media analytics
- Content moderation
- Teamwork
- Problem-solving
- Problem-solving abilities
- Time management
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Social Media Moderator
Teleperformance USA
01.2023 - Current
Dental Assistant
Texas Dental Care
07.2022 - 12.2022
Cashier Team Lead
Family Dollar
02.2022 - 06.2023
High School Diploma -
Clint Early College Academy
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