Amanda Ortiz
Chino
Summary
Dynamic Visual Merchandising Team Lead at Pottery Barn with a proven track record in driving sales and enhancing client experiences. Skilled in project development and effective communication, I excel in creating tailored design solutions and fostering collaborative team environments. Proficient in Adobe Illustrator and committed to delivering exceptional customer service.
Overview
7
7
years of professional experience
Work History
Visual Merchandising Team Lead
Pottery Barn
Brea, CA
01.2024 - Current
- Oversee daily operations, including opening/closing, registers, and back-office functions.
- Maintain visual merchandising, replenishment, cleanliness, safety, and stock standards.
- Drive sales as Selling Captain by modeling best practices and elevating the client experience.
- Train and coach associates in sales, clienteling, product knowledge, and in-home design services.
- Foster a collaborative, inclusive workplace culture aligned with the People First Philosophy.
- Selected to support the successful opening of a new Pottery Barn store, ensuring brand standards in visual merchandising, training, and operations were met from day one.
Design Studio Specialist
Pottery Barn
Brea, CA
06.2021 - 01.2024
- Conducted one-on-one and in-home design consultations, creating personalized plans tailored to client style, budget, and space.
- Accurately measured and assessed living spaces to provide functional, customized solutions.
- Presented design boards and product recommendations to drive sales and strengthen client relationships.
- Consistently exceeded sales goals by leveraging product knowledge and current promotions.
- Delivered world-class customer service through special orders, furniture sales, deliveries, registries, and catalog/internet purchases.
- Coordinated complex, multi-channel orders with precision and attention to detail.
Designer Review Team
Havenly
Denver, CO
06.2020 - 06.2021
- Reviewed and coached onboarding designers to ensure consistency with Havenly’s design standards and client experience guidelines.
- Provided constructive feedback on communication, design visuals, and presentation boards to elevate designer performance.
- Supported designer growth by mentoring on best practices in virtual design and customer interaction.
Interior Designer
Havenly
Denver, CO
02.2019 - 06.2020
- Delivered online design consultations, creating personalized floor plans, mood boards, and 3D renderings tailored to client style, needs, and budget.
- Developed and presented design concepts using Havenly’s catalog and vendor partners to provide curated, functional solutions.
- Managed projects from concept to completion, including sourcing, ordering, and vendor coordination.
- Maintained a high standard of customer service by building trust, addressing inquiries, and guiding clients through the design process.
Education
Certificate of Interior Design - Interior Design
Chaffey College
Rancho Cucamonga, CA05-2019
Chino High School
Chino, CA06-2001
Skills
- Innovative problem-solving
- Efficient communicator
- Effective time management
- Effective leadership
- Proficient in Microsoft Office
- Proficient in Adobe Illustrator
- Experienced in AutoCAD design
- Proficient in SketchUp
Timeline
Visual Merchandising Team Lead
Pottery Barn
01.2024 - Current
Design Studio Specialist
Pottery Barn
06.2021 - 01.2024
Designer Review Team
Havenly
06.2020 - 06.2021
Interior Designer
Havenly
02.2019 - 06.2020
Certificate of Interior Design - Interior Design
Chaffey College
Chino High School