Amanda Ortiz
Peabody
Summary
Experienced with team leadership and indvidual satisfaction. Utilizes conflict resolution skills to maintain harmony and address concerns effectively. Track record of strategic planning to optimize operational efficiency and individual services.
Overview
17
17
years of professional experience
Work History
Clinical Associate
Beverly Hospital
Beverly, MA
05.2025 - 11.2025
- Conducted patient assessments to gather medical history and evaluate treatment needs.
- Collaborated with healthcare teams to develop and implement individualized care plans.
- Monitored patient progress and documented changes in treatment effectiveness.
- Educated patients on health management strategies and medication adherence.
- Served as a mentor for new Clinical Associates joining the team – providing guidance on departmental policies/procedures and sharing clinical expertise.
- Promoted a positive clinic environment with excellent communication skills, teamwork initiatives, and attention to detail.
- Supported overall clinic operations with accurate data entry, record-keeping, and inventory management tasks.
- Drew labs and collected specimens
Senior direct care staff
Bass River, Inc.
Beverly, MA
07.2023 - 05.2025
- Assist and facilitate activities of daily living, such as household maintenance, self-care and hygiene, food shopping and preparation, budgeting, leisure activities and socialization skill development
- Transport individuals to recreational activities and other engagements as needed
- Event planning
- Assisted in daily living activities, enhancing client independence and quality of life.
- Trained new staff on best practices for direct care and safety protocols.
- Advocated for clients' needs, ensuring access to necessary resources and services.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Monitored client behavior and reported changes to ensure timely interventions.
- Provided compassionate care and support to individuals with developmental disabilities.
Medical Biller
Microsurgical Eye Consultants
Peabody, MA
10.2022 - 07.2023
- Registration
- Establishment of financial responsibility for the visit
- Checking for coding and billing compliance
- Preparing and transmitting claims
- Monitoring payer adjudication
- Handling patient billing issues
Medical Administrative Assistant II/Surgical Coordinator -Ophthalmology Department
Mass Eye & Ear Infirmary
Boston, MA
07.2011 - 10.2022
- Managing the day-to-day operations of the medical facility
- Scheduling surgeries/booking post op care
- Managing consents and all surgical paperwork
- Scheduling and coordinating appointments
- Preparing correspondence between medical providers and their patients
- Providing quality customer service to patients
- Obtaining Prior-Authorizations for outpatient procedures
- Maintaining schedules for 16 different medical providers
- Interviewing patients for case histories in advance of appointments
- Submitting medication refills
- Blocking and cancelling clinics
- Adding templates for provider schedules
Medical Biller
HBCS
Wakefield, MA
09.2008 - 07.2011
- Submission of UB and HCFA 1500 Claims
- Follow up on insurance payments and denials
- Working accounts until satisfied
- Medicare Primary billing
- Medicare secondary billing
- Medical Collections
- Calling debtors for payments on unpaid accounts
- Using customer service skills
- Retrieving insurance info, motor vehicle insurance, attorney info if necessary
- Self-Pay Rep.
- Using customer service skills
- Bringing account to resolution
Education
High School Diploma -
West Rutland School
West Rutland, VTAssociate of Science - Human Services
Northshore Community College
LynnSkills
- Microsoft word
- Microsoft Excel
- Telephone techniques
- Communication and time management
- Customer service
- Medical terminology
- Referrals
- Prior authorizations
- Insurance websites
- Medical Terminology
- Medical Collection
- Patient Care
- Cash handling
- ICD-10
- Anatomy Knowledge
- Dementia care
- Medical Office Experience
- Computer skills
- Administrative experience
- Ophthalmology Experience
- Customer service
- Microsoft Office
- Medical Receptionist
- Senior care
- Writing skills
- Medical Billing
- Heavy lifting
- HIPAA
- Insurance Verification
- Geriatrics
- Medical Scheduling
- Triage
- Medical records
- Communication skills
- BLS certification
- Vital signs monitoring
- HIPAA regulations
Timeline
Clinical Associate
Beverly Hospital
05.2025 - 11.2025
Senior direct care staff
Bass River, Inc.
07.2023 - 05.2025
Medical Biller
Microsurgical Eye Consultants
10.2022 - 07.2023
Medical Administrative Assistant II/Surgical Coordinator -Ophthalmology Department
Mass Eye & Ear Infirmary
07.2011 - 10.2022
Medical Biller
HBCS
09.2008 - 07.2011
High School Diploma -
West Rutland School
Associate of Science - Human Services
Northshore Community College