Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Amanda Pagan

Trabuco Canyon,CA

Summary

Detail-oriented Veterinary Technician with four years of relevant experience and specific expertise in medication,equipment knowledge, and animal health. Recognized for fast paced, positive and extreme dedication in client service. I am a hardworking employee, enthusiastic about learning. I pursue opportunities to learn new skills and contribute to group success. I offer strong administrative, relationship-building and problem-solving abilities. I have been recognized for my excellent customer service, research and conflict resolution skills. With a flexible schedule, willingness to travel, and my experience in the animal medicine field, I feel confident in transitioning easily.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Vet Technician

Banfield Animal Hospital
Aliso Viejo, CA
01.2021 - Current
  • Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Assisted senior staff with blood analyses and physical assessments.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Answered owner animal health questions and advised on best care practices.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.

Vet Assistant

Banfield Animal Hospital
Aliso Viejo, CA/ Laguna Hills , CA
11.2019 - Current
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Answered owner animal health questions and advised on best care practices.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Administered medications to animals in treatment and documented changes in condition.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
  • Spoke to clients directly in regards to specific medications. Went over dosage, possible side effects, and discharge requirements

Receptionist

Banfield Animal Hospital
Aliso Viejo / Foothill Ranch, CA
06.2018 - Current
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided callers with address, directions, company website and related information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Corresponded with clients through email, telephone or postal mail.

Education

Associate of Science - Vet Tech

Penn Foster College
Scottsdale, AZ
03.2023

Skills

  • Thrive in high-Pressure Environments
  • Diagnostic Equipment knowledge
  • Prescriptions Management
  • Medication knowledge
  • Communicating with clients directly on medication/ equipment
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Microsoft Excel
  • Adobe Systems Adobe Creative Cloud
  • ADP Workforce Now
  • Microsoft Access
  • Time Management

Certification

  • Certified Vet Technician, Banfield Pet hospital - 2021-current

Timeline

Vet Technician

Banfield Animal Hospital
01.2021 - Current

Vet Assistant

Banfield Animal Hospital
11.2019 - Current

Receptionist

Banfield Animal Hospital
06.2018 - Current

Associate of Science - Vet Tech

Penn Foster College

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Amanda Pagan