YAMILEX MORALES
Summary
Dedicated and detail-oriented bilingual front office lead with four years of experience in Dermatology and Aesthetics. Possessing strong interpersonal skills and an excellent work ethic, I am committed to delivering exceptional patient care.
Overview
10
10
years of professional experience
Work History
Front Office Staff
Peachtree Dermatology and Associates
12.2019 - Current
- Cross trained in check-in, check-out, and scheduling, ensuring smooth patient flow and satisfaction.
- Verify insurances and benefits, enhancing billing accuracy and collecting copays and deductibles as applicable
- Coordinate scheduling for providers, mid-levels, and aestheticians, adeptly handling a high volume of appointments
- Provide Spanish translation services for patients during consultations, phone calls, and in-person interactions, fostering clear communication with patients
- Successfully promote and sell prescription medications and skincare products, achieving revenue targets and fulfilling patient needs
- Lead bi-monthly inventory counts, ensuring consistent product availability and preventing stock shortages.
- Facilitate new staff training by coordinating materials and providing comprehensive guidance, contributing to seamless onboarding and staff effectiveness
- Maintain accuracy and confidentiality while scanning, organizing, and managing office accounts payables and patient documents, ensuring compliance with regulations and protocols
Bartender/Server
Carrabbas Italian Grill
03.2014 - 12.2019
- Delivered exceptional customer service in a fast-paced, high-volume restaurant environment, ensuring guest satisfaction and loyalty
- Actively contributed to upselling menu items, cocktails, and desserts, effectively increasing restaurant profitability and enhancing the dining experience for patrons
- Collaborated within a team setting to maintain an organized and safe work environment for both staff and customers, fostering teamwork and efficiency
Education
Highschool Diploma -
Campbell High School
Smyrna, GA05.2014
Skills
- Outstanding customer service and interpersonal skills
- Fluent in Spanish
- Strong scheduling skills
- High ability to multitask effectively
- Thrive in high-pressure environments
- Goal-oriented mindset
- Adaptive team player
Timeline
Front Office Staff
Peachtree Dermatology and Associates
12.2019 - Current
Bartender/Server
Carrabbas Italian Grill
03.2014 - 12.2019
Highschool Diploma -
Campbell High School
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