Amanda Palmer
New London,WI
Summary
Dynamic Lead Bartender with a proven track record at The Throttle, excelling in staff management and suggestive selling to significantly boost revenue. Leveraged superior customer service and inventory management skills to cultivate a loyal customer base and streamline operations. Expert in fostering team efficiency and enhancing guest experiences through innovative service strategies.
Overview
10
10
years of professional experience
Work History
Lead Bartender
The Throttle
Little Lake, MI
06.2019 - 06.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
- Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Served high customer volumes during special events, nights, and weekends.
Lead Bartender
Happy Hour Bar
Gwinn, MI
05.2016 - 06.2019
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Coordinated with event planners to design custom drink menus for private parties, ensuring a memorable experience tailored to the clients'' preferences.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
CDA
Lots of Love Academy LLC
Kenosha, WI
05.2014 - 06.2016
- Conducted ongoing assessments of each child''s strengths/weaknesses to design individualized lesson plans for optimal growth and development.
- Implemented differentiated instruction to meet the diverse needs of all learners in the classroom.
- Increased parent involvement by organizing workshops, conferences, and regular communication about student progress.
- Collaborated with colleagues to develop interdisciplinary lesson plans, fostering a well-rounded education.
- Developed problem-solving abilities in children through guided play and hands-on experiences.
- Encouraged creativity and self-expression through art, music, and dramatic play activities.
- Served as a mentor to new teachers by sharing resources, providing guidance, and offering support during their transition into the profession.
- Maintained accurate records of student performance, attendance, and developmental milestones for comprehensive evaluations.
- Established strong relationships with families through open communication channels like newsletters, emails, phone calls or meetings.
- Collaborated with special education staff to create inclusive environments for students with varying abilities.
- Enhanced safety measures within the classroom by conducting regular inspections of materials/equipment used during daily activities.
- Improved classroom management by establishing a positive learning environment and maintaining consistent routines.
- Provided technical support for troubleshooting analytics and reporting issues.
- Implemented business intelligence solutions to increase operational efficiency.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Managed classroom supplies inventory efficiently, ensuring availability while adhering to budget constraints.
- Assessed students'' progress regularly and provided constructive feedback for continuous improvement.
- Enhanced child development by implementing age-appropriate and engaging activities.
- Supported children''s emotional growth through empathetic listening and addressing individual needs.
Education
Associate - Criminal Justice
Northern Michigan University
Marquette, MIDiploma - General
Marquette Senior High School
Marquette, MI06.1997
Skills
Customer Service
Staff Management
Suggestive Selling
Inventory
Superior customer service
Employee Coaching
Cleanliness standards
Timeline
Lead Bartender
The Throttle
06.2019 - 06.2024
Lead Bartender
Happy Hour Bar
05.2016 - 06.2019
CDA
Lots of Love Academy LLC
05.2014 - 06.2016
Associate - Criminal Justice
Northern Michigan University
Diploma - General
Marquette Senior High School